Open to opportunities

Viula Joubert

@viulajoubert

Message

Bilingual Customer Service Representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a dedicated Bilingual Customer Service Representative, I have honed my skills in delivering exceptional support and addressing customer inquiries effectively. My strong communication and problem-solving abilities have allowed me to foster positive relationships with clients, ensuring their needs are met and their concerns are resolved promptly.

With a proven track record of boosting customer satisfaction and loyalty, I am committed to improving team performance by sharing insights and best practices in customer service operations. My experience includes managing inbound calls, processing payments, and providing bilingual support, which has equipped me to handle diverse customer needs with efficiency and care.

Experience

Work history, roles, and key accomplishments

Current

Receptionist / Customer Service

Current

IN-SIGHT

Dec 2024 - Present (8 months)

Greeted visitors and callers, including clients, patients, and their families, addressing inquiries or directing them to the appropriate person. Maintained confidentiality of all information, upholding professional ethics and standards. Attended client meetings to provide bilingual verbal (Spanish/English) translation of conversations and key information for clients and their families.

Customer Support Data Entry Translation Conflict Resolution Inventory Management Customer Satisfaction Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

NRI Career Academy

Certificate, Workforce Development Program

2023 - 2023

Completed a Workforce Development Program focusing on essential skills for career readiness. Gained practical knowledge and training relevant to various professional environments.

B MCC C

AAS, Liberal Arts & Sciences

1998 - 2022

Obtained an Associate of Applied Science in Liberal Arts & Sciences, building a foundational knowledge across diverse academic disciplines. Enhanced critical thinking and communication abilities.

Mercy College

B.S., Behavioral Sciences

2002 - 2005

Pursued a Bachelor of Science in Behavioral Sciences, gaining a comprehensive understanding of human behavior and social dynamics. Developed strong analytical and research skills applicable to various fields.