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Keelin Leiva

@keelinleiva

Bilingual customer service professional and certified medical billing specialist seeking remote support roles.

United States
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What I'm looking for

I seek a remote customer support or administrative role offering stability, clear responsibilities, opportunities to use my billing/CNA skills, and a collaborative, reliable team culture.

I am a bilingual (English/Spanish) customer service professional with over six years of experience across hospitality, retail, healthcare support, and education. I hold certifications as a Medical Billing & Coding Specialist and a licensed CNA, and I bring strong attention to detail, accuracy, and organization.

Throughout my career I have delivered exceptional service in client-facing roles, maintained precise documentation in healthcare settings, and supported classroom instruction and overnight operations. I am proficient with POS systems (Aloha & retail POS), Microsoft Word and Excel, and skilled at multitasking in fast-paced environments.

I am eager to transition into a remote customer support or administrative role where I can contribute reliability, professionalism, and a strong work ethic to help a team run smoothly and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

GS

Gaithersburg High School

High School Diploma, High School Diploma

Completed High School Diploma with coursework preparing for healthcare and customer service roles.

Tech stack

Software and tools used professionally

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