Keelin Leiva
@keelinleiva
Bilingual customer service professional and certified medical billing specialist seeking remote support roles.
What I'm looking for
I am a bilingual (English/Spanish) customer service professional with over six years of experience across hospitality, retail, healthcare support, and education. I hold certifications as a Medical Billing & Coding Specialist and a licensed CNA, and I bring strong attention to detail, accuracy, and organization.
Throughout my career I have delivered exceptional service in client-facing roles, maintained precise documentation in healthcare settings, and supported classroom instruction and overnight operations. I am proficient with POS systems (Aloha & retail POS), Microsoft Word and Excel, and skilled at multitasking in fast-paced environments.
I am eager to transition into a remote customer support or administrative role where I can contribute reliability, professionalism, and a strong work ethic to help a team run smoothly and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Overnight Cleaning Crew
Chick-fil-A
May 2025 - Present (9 months)
Maintain sanitation standards and perform detailed cleaning of equipment and prep areas to ensure operational readiness for morning staff and compliance with health guidelines.
Assistant Teacher
First Baptist Church CEDC
Aug 2023 - Oct 2024 (1 year 2 months)
Supported classroom instruction, maintained student documentation, supervised learners, and fostered a safe, structured learning environment.
Caregiver / CNA
Coastal Center
May 2022 - Jun 2023 (1 year 1 month)
Provided personal care and assisted residents with daily activities while maintaining accurate clinical documentation and ensuring resident safety and comfort.
Customer Service Associate
Bath & Body Works
Jan 2018 - Dec 2020 (2 years 11 months)
Delivered personalized customer service, processed transactions, assisted with merchandising, and supported promotional events to drive sales and satisfaction.
Food Runner
Bar Louie
Jan 2019 - Dec 2019 (11 months)
Assisted service staff by preparing and delivering orders accurately and maintaining organized service areas to support efficient restaurant operations.
Cashier / Customer Service
Floor & Decor
Jan 2017 - Dec 2019 (2 years 11 months)
Handled customer calls, processed payments and credit accounts, prepared orders, and ensured billing accuracy to support store operations.
Education
Degrees, certifications, and relevant coursework
Gaithersburg High School
High School Diploma, High School Diploma
Completed High School Diploma with coursework preparing for healthcare and customer service roles.
Availability
Location
Authorized to work in
Job categories
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