IAisrael achimugu
@israelachimugu
Motivated call center representative with a passion for customer service.
United StatesWhat I'm looking for
I am a motivated and customer-focused Call Center Representative with excellent communication skills and a passion for helping people. My experience includes handling inbound and outbound calls, resolving complaints, and processing orders while maintaining detailed customer records. I thrive in fast-paced environments and bring a customer-first attitude to every interaction.
Currently, I work at TTEC, where I manage over 60 inbound calls daily for a major telecommunications client. I have successfully resolved various billing, service, and technical issues while maintaining a calm and professional demeanor. My previous roles at Alorica and H-E-B have further honed my skills in customer service, achieving high call quality scores and maintaining strong adherence to schedule metrics.
I am committed to continuous improvement and have completed certifications in Customer Service Fundamentals and Remote Work Essentials. I am eager to contribute my skills to a dynamic customer service team that values excellence and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TTEC
Mar 2024 - Present (1 year 9 months)
Handled 60+ inbound calls per day for a major telecommunications client. Resolved billing, service, and technical issues while maintaining a calm and professional tone. Upsold new service packages based on customer needs and logged detailed case notes in Salesforce.
Call Center Representative
Alorica
Aug 2023 - Feb 2024 (6 months)
Provided phone-based support for a retail client during seasonal peak. Assisted customers with online orders, return requests, and payment issues. Achieved a 95% call quality score and maintained strong adherence to schedule metrics.
Customer Service Associate
H-E-B
May 2022 - Jul 2023 (1 year 2 months)
Delivered in-person and phone customer support at front desk and returns counter. Handled customer complaints, processed refunds, and provided product information. Trained new hires on customer service standards and procedures.
Customer Service Representative
Self-Initiated Projects
Jan 2022 - Apr 2022 (3 months)
Simulated customer service scenarios to practice call handling, order taking, and complaint resolution. Used mock CRM systems to log customer interactions and track resolutions. Developed comfort working independently in a remote environment.
Education
Degrees, certifications, and relevant coursework
Victoria West High school
High School Diploma, General Studies
Completed a comprehensive high school curriculum, building foundational knowledge across various subjects. Engaged in academic coursework to prepare for higher education.
UVUniversity of Houston – Victoria
Bachelor of Science, Business Administration
Studied core business principles including management, marketing, finance, and accounting. Developed analytical and problem-solving skills essential for business operations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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