miranca User

With five years of dedicated experience as a Call Center Representative, I have honed my skills in providing exceptional customer service and resolving inquiries efficiently. My proficiency in handling high call volumes while maintaining accuracy has allowed me to excel in fast-paced environments. I pride myself on my strong communication skills and problem-solving abilities, which have been instrumental in achieving high customer satisfaction ratings.

Throughout my career at BCE Inc, I managed inbound customer calls, addressing a variety of inquiries and providing product support. My ability to multitask and prioritize effectively has enabled me to navigate multiple systems and software applications seamlessly. I have collaborated with cross-functional teams to escalate complex issues, ensuring timely resolutions for customers. Additionally, I have participated in ongoing training programs to stay updated on product knowledge and customer service best practices, further enhancing my ability to serve customers effectively.