Soso UserSU
Open to opportunities

Soso User

@sosouser

Motivated individual seeking a remote call center agent position.

Canada

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities in a supportive environment.

I am a motivated and determined individual with a strong desire to transition into a remote call center agent position. My excellent communication skills in English and basic French, combined with my commitment to delivering exceptional customer service, allow me to connect with people effectively. I am skilled in multitasking, data entry, and adapting to various software programs while maintaining a positive and professional attitude.

My work experience includes roles as a Receptionist and Customer Service Representative, where I honed my ability to manage customer inquiries and provide timely, accurate responses. I thrive in fast-paced environments and am known for my empathetic approach to customer interactions. I am enthusiastic about learning and meeting challenges head-on, always with a solutions-oriented mindset.

Experience

Work history, roles, and key accomplishments

LO

Receptionist/Grocery Picker

Loblaws

Jan 2023 - Jan 2025 (2 years)

Greeted and directed customers with professionalism, answered phone calls, scheduled appointments, and managed customer inquiries via email. Maintained a high level of professionalism while ensuring timely and accurate responses to customer concerns.

SU

Sandwich Maker

Subway

Jan 2022 - Apr 2023 (1 year 3 months)

Engaged with customers to create customized orders while ensuring hygiene standards. Provided a positive customer experience and maintained a clean, organized workspace, focusing on food safety and quality.

AR

Customer Service Representative

Ardene

May 2021 - Aug 2022 (1 year 3 months)

Delivered exceptional customer service by assisting customers in finding products and handling transactions. Maintained store cleanliness and organization, contributing to a positive shopping environment while meeting sales goals.

Education

Degrees, certifications, and relevant coursework

GS

Gloucester Secondary School

High School Diploma, General Education

2019 - 2022

Completed High School Diploma with a focus on developing strong communication skills in English and basic French. Demonstrated empathy and compassion towards customers, providing caring and professional responses.

Tech stack

Software and tools used professionally

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Soso User - Receptionist/Grocery Picker - Loblaws | Himalayas