Open to opportunities

Mira Douro

@miradouro

Message

Enthusiastic customer-focused professional with strong interpersonal skills.

South Africa

Message

What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am Ana Palmira Gomes, a dedicated and customer-focused professional with a wealth of experience in sales and customer service. My career spans various roles, including KYC Analyst at Standard Bank Group, where I honed my analytical skills by reviewing documentation for new customer accounts and evaluating high-risk accounts. My ability to study market trends and customer behavior has been instrumental in enhancing organizational processes.

Throughout my career, I have consistently demonstrated strong leadership and interpersonal skills, whether as a Sales Manager at Castelo Exclusive Fashion, where I motivated sales teams, or as a Document Controller at CMC Di Ravenna, where I managed construction project documents. My diverse background has equipped me with the ability to adapt to different environments and effectively meet customer needs.

Experience

Work history, roles, and key accomplishments

Internal Sales Assistant

Retrolex Transformers

Apr 2024 - May 2024 (1 month)

Assisted with updating the website, provided quotes, and answered customer inquiries related to transformers and mini substations. Generated weekly reports.

Sales Support Customer Service Reporting

Sales Woman

Da Rocha Interiors

Jun 2023 - Oct 2023 (4 months)

Greeted customers, provided product advice, answered inquiries, and followed up with quotes via email and WhatsApp.

Product Knowledge Sales A R Follow Up

KYC Analyst

Standard Bank Group

Jan 2015 - Jan 2021 (6 years)

Reviewed documentation for new customer accounts, evaluated high-risk accounts, and analyzed customer processes and policies.

KYC Risk Analysis Documentation Market Trends

Payments Officer

Standard Bank Group

Mar 2013 - Jan 2015 (1 year 10 months)

Processed payments from the Angola Branch, ensuring timely and accurate transaction processing while adhering to procedures.

Payment Processing Risk Mitigation Compliance Time Management

Service and Maintenance Consultant

Standard Bank Group

Jan 2013 - Mar 2013 (2 months)

Interacted with customers to gather feedback, assessed maintenance performance, and ensured quality service delivery.

Customer Feedback Maintenance Quality Assurance Service Delivery Communication

Document Controller

CMC Di Ravenna SA Branch

Jun 2008 - Dec 2010 (2 years 6 months)

Managed construction project documents and trained staff on document management systems.

Document Management Training Project Coordination Workflow Management Security Protocols

Sales Manager

Castelo Exclusive Fashion

Jan 2005 - Jan 2006 (1 year)

Oversaw daily store operations, motivated sales teams, and developed business strategies for success.

Business Strategy Customer Service Sales Management

Buyer / Personal Shopper

Mira Collections

Jan 2003 - Jan 2005 (2 years)

Handled buying, personal shopping, and visual merchandising, providing tailored shopping experiences.

Customer Service Trend Analysis

Operations Clerk

Societe-Generale

Jul 1998 - Feb 2002 (3 years 7 months)

Monitored foreign exchange deals, managed international payments, and ensured accurate data capture.

Foreign Exchange International Payments Monitoring Compliance

Education

Degrees, certifications, and relevant coursework

High School

Matric, General Education

1991 - 1996

Completed Matric, which is the South African equivalent of high school graduation, demonstrating foundational knowledge and skills necessary for further education or employment.