Open to opportunities

Ncomeka Faliso

@ncomekafaliso

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Results-driven professional with experience in customer service and sales.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to utilize my analytical skills and customer service experience in a dynamic environment, with opportunities for growth and development.

I am a results-driven and analytical professional with a strong background in customer service, sales, and branch management. My career has been marked by a proven track record of providing exceptional customer service, leading teams, and driving sales growth. Currently, I am working as a Sales Specialist at TBBC, where I focus on delivering top-notch customer support and managing customer queries effectively.

Throughout my career, I have held various roles that have honed my skills in customer service and team leadership. As a Customer Services Specialist at TP SA, I provided exceptional service to our existing customer base and worked closely with colleagues to elevate service standards. My experience as a Branch Manager at Lewis allowed me to manage operations, supervise a sales team, and ensure that store standards met company requirements. I am now seeking an In-Field Auditor position where I can leverage my skills to ensure compliance and identify areas for improvement.

Experience

Work history, roles, and key accomplishments

Current

Sales Specialist

Current

TBBC

Currently providing customer service and support to customers. Responding to customer queries and submitting orders for customers.

Customer Service Customer Support Order Processing Query Resolution Communication

Customer Services Specialist

TP SA

May 2024 - May 2025 (1 year)

Provided exceptional customer service to an existing customer base. Responded to inbound customer and colleague escalated sales and queries.

Customer Service Sales Query Resolution Escalation Management Communication

Sales Assistant

Rochester

Nov 2021 - Dec 2023 (2 years 1 month)

Greeted customers and provided product knowledge. Assisted with purchases and handled transactions, including managing returns and refunds.

Customer Service Product Knowledge Sales

Branch Manager

Lewis

Jul 2017 - Jan 2021 (3 years 6 months)

Managed branch operations, including opening and closing procedures. Supervised the sales team to achieve maximum targets and ensured store standards met company requirements.

Branch Management Team Leadership Sales Management Operations Management

Call Centre Agent

WNS

Jan 2016 - Jun 2017 (1 year 5 months)

Provided customer service via telephone. Responded to customer queries and concerns.

Customer Service Call Center Operations Query Resolution Communication

Customer Service Clerk

House a Home

Feb 2015 - Dec 2015 (10 months)

Resolved customer complaints and managed stock. Returned faulty merchandise to suppliers.

Customer Service Stock Management Returns Processing

Admin Clerk

Ellerines

Jan 2009 - Jul 2012 (3 years 6 months)

Managed stock, including receiving and dispatching. Performed regular cycle counts and printed stock tickets.

Stock Management Inventory Control Dispatching Cycle Counts

Education

Degrees, certifications, and relevant coursework

RetailSETA

NC: Wholesale & Retail Operations Supervision, Retail Operations Supervision

2000 - 2000

Completed the National Certificate in Wholesale & Retail Operations Supervision, focusing on the principles and practices of retail management. Gained expertise in overseeing retail operations and ensuring efficient business processes.