Open to opportunities

Khado Mln

@khadomln

Message

I am an experienced sales and customer-experience leader driving retention, team coaching, and process excellence.

South Africa

Message

What I'm looking for

I am seeking a long-term banking advisory role in a stable, growth-oriented institution where I can mentor teams, improve retention, and advance my career.

I am a results-driven sales and customer-experience professional with extensive experience across banking, contact-centre retention, vehicle recovery operations, and web administration. I have led teams, coached colleagues, and consistently met daily KPIs while ensuring smooth client onboarding and compliance with FICA processes.

My track record includes earning a Top Performer Certificate in retention work and contributing to an institution achieving Green status and 100% for Back-to-Basics Operations Excellence in the Region. I have worked in roles from indexer and sales consultant to control-room agent and Sales Team Leader, building strong skills in customer service, reporting, and process integrity.

I am seeking a long-term banking advisory role where I can apply my sales, mentoring, and operational strengths to drive growth, improve retention, and support team development.

Experience

Work history, roles, and key accomplishments

Sales Consultant

First National Bank

Jan 2012 - Jan 2013 (1 year)

Opened new client accounts and executed end-to-end administration to reduce risk and prevent fraud, while identifying cross-sell opportunities and managing follow-ups and complaints.

Sales Customer Service Cross Selling Administrative Support

Indexer

Standard Bank of South Africa

Jan 2010 - Jan 2012 (2 years)

Handled and sorted lending documents, ensured precise case creation and minimized errors for highly sensitive client information while maintaining clear client communication.

Document Management Data Entry Records Management Confidentiality Client Communication Case Creation