Looking for a job

Ernel Hueden

@ernelhueden

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Experienced Customer Service Representative dedicated to customer satisfaction.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced and reliable Customer Service Representative with a strong commitment to resolving issues while maintaining a positive company image. My proven ability to quickly solve problems and cultivate professional relationships has been key to ensuring customer satisfaction throughout my career.

In my previous roles at Everise Philippines Inc., Alorica Inc., and Tech Mahindra Ltd., I have honed my skills in answering customer inquiries, handling complaints, and documenting knowledge into helpful content. I pride myself on maintaining a positive, empathetic, and professional attitude toward customers at all times, which has allowed me to build lasting relationships and contribute to the overall success of the teams I have been a part of.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Everise Philippines Inc.

Jun 2021 - Dec 2024 (3 years 6 months)

As a Customer Service Representative at Everise Philippines, I handled customer inquiries and complaints, ensuring a positive experience while documenting knowledge for future reference.

Customer Support Problem Solving Communication Documentation Customer Relationship Management

Customer Service Representative

Alorica Inc.

Feb 2020 - Apr 2021 (1 year 2 months)

At Alorica, I provided professional customer support, maintained records of interactions, and ensured customer satisfaction through prompt responses to inquiries.

Customer Support Communication Problem Solving Empathy