Newt User
@newtuser
Customer service professional specializing in e-commerce support, CRM, and efficient issue resolution.
PhilippinesWhat I'm looking for
I am a customer service professional with hands-on experience supporting e-commerce customers at major online retailers, resolving order, shipping, payment, and account issues with empathy and accuracy.
At Amazon and Walmart.com I consistently met performance metrics for response time, case resolution, and customer satisfaction while using CRM tools like Zendesk and Salesforce to manage interactions and escalations.
I bring strong remote collaboration, time management, attention to detail, and a foundation in graphic layout design—ready to contribute to a customer-focused team and continuously improve the customer experience.
Experience
Work history, roles, and key accomplishments
AMDelivered email and chat support for orders, shipping, and product issues, consistently meeting KPIs for response time, case resolution, and customer satisfaction while resolving escalations professionally.
WACustomer Service Representative
Walmart.com
Nov 2022 - May 2024 (1 year 6 months)
Provided phone, email, and chat support for online orders, returns, and billing disputes, meeting productivity targets and maintaining accurate CRM records while handling escalations with empathy.
Graphic Designer
May’s Printing Services
Nov 2021 - May 2022 (6 months)
Created layouts and print-ready files for flyers, posters, and print materials, collaborating with clients to meet specifications and ensure quality output.
Education
Degrees, certifications, and relevant coursework
Maria Cristina P. Belcar Agricultural High School
Senior High School Graduate, General Academic Strand
Senior High School graduate with completion of the General Academic Strand.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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