Open to opportunities

John Kenneth Miranda

@johnkennethmiranda

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Customer service professional with expertise in client relations and Google Ads.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and expertise in digital marketing while fostering positive client relationships in a dynamic environment.

I am a dedicated customer service professional with extensive experience in managing client relationships and optimizing advertising campaigns. Over the past several years, I have successfully assisted a diverse range of clients, ensuring their satisfaction while addressing their needs through various communication channels, including phone, email, and chat.

My journey began at Alorica, where I honed my skills in customer service by processing orders and resolving customer concerns. I then transitioned to Concentrix as an Email Customer Success Associate, where I managed over 300 clients quarterly, creating and optimizing Google Ads and other digital marketing campaigns. My current role at Amazon PH has further developed my abilities in seller support, where I assist sellers in managing their listings and addressing negative feedback.

I am passionate about helping clients achieve their goals and continuously strive to improve their experiences. My strong communication skills, attention to detail, and ability to work independently make me a valuable asset in any customer-focused environment.

Experience

Work history, roles, and key accomplishments

Current

Seller Support L3

Current

Amazon PH

Jun 2021 - Present (4 years)

Assisted sellers with order processing and concerns via phone, email, and chat. Reviewed product feedback, helped manage listings, and flagged harmful content.

Customer Service Content Moderation Communication Skills

Customer Support Advocate - Social Media

Valley High Academy KMC / Zenni

May 2024 - Oct 2024 (5 months)

Managed social media reviews and feedback, addressing negative comments and ensuring compliance with community guidelines. Identified harmful content and flagged it appropriately.

Social Media Management Content Moderation Customer Service Communication Skills Problem Solving

Email Customer Success Associate

Concentrix

Apr 2018 - Apr 2021 (2 years 11 months)

Managed a book of over 300 clients quarterly, maintaining strong business-client relationships. Created and optimized Google Ads, YouTube Ads, and Display Ads, while troubleshooting client issues via Google Meet or calls.

Google Ads Client Relationship Management Troubleshooting Communication Skills Performance Optimization

Customer Service Representative

Alorica

Apr 2016 - Apr 2018 (2 years)

Assisted customers in processing orders and resolving concerns via phone, email, or chat, ensuring satisfaction with service. Handled payment processing, technician visit requests, and reactivation of services for unpaid customers.

Customer Service Payment Processing Order Management Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

Bachelor of Science, Nursing

2013 - 2024

Pursuing a Bachelor of Science in Nursing, focusing on patient care, medical procedures, and healthcare management. Engaged in practical training and theoretical studies to prepare for a career in nursing.