Miracle Ezekiel
@miracleezekiel
I clean CRM data, build reports, and automate workflows that surface customer risks early.
ZimbabweWhat I'm looking for
I've supported customer and executive operations at Miramond Reality, managing 100+ HubSpot records with 100% documentation accuracy and helping drive 95%+ on-time project completion. I built SOPs, coordinated onboarding, resolved customer issues, and kept CRM pipelines, payments, and case histories current across email and virtual channels.
I turn CRM data into action: I audited 7,043 customer records in SQL, rebuilt a 997-record HubSpot CRM with automated high-risk flags, and identified 1,425 open deals missing company names. I also bring client research and due-diligence experience from Third Bridge's virtual program, including value-chain analysis, expert sourcing, and client-ready presentations.
Experience
Work history, roles, and key accomplishments
Researched and investigated the tennis footwear industry end to end, mapping suppliers, competitors, and customer segments for a client due diligence engagement. Sourced and evaluated subject matter experts through LinkedIn and public records, matching expertise directly to client research objectives. Translated client requirements into clear, actionable research tasks, maintaining structured, pro
Completed a virtual experience program focused on client due diligence in the tennis footwear industry, including industry research, value chain analysis, and expert sourcing. Developed client-ready expert profiles and delivered a structured presentation of findings.
Researched the tennis footwear industry, mapping suppliers, competitors, and customer segments for a client due diligence engagement. Sourced and evaluated subject matter experts, translated client requirements into research tasks, and delivered a structured presentation of findings.
Client Service Delivery Virtual Experience Program
May 2026 - Jun 2026 (1 month)
INPUT: Completed Third Bridge's Client Service Delivery Virtual Experience Program (via Forage), taking on a client due diligence brief in the tennis footwear industry.
WHAT I DID: Conducted industry research to understand the tennis shoe market and support the client's due diligence project. Performed a value chain analysis to identify key suppliers, competitors, and customer segments. Sourced
Coordinated with property agents and other third parties on behalf of customers seeking rentals and shortlets, gathering findings and relaying accurate, timely updates to keep each request moving forward. Tracked customer account and payment status inside HubSpot CRM, issuing proactive notifications when a customer needed to take action, such as completing an outstanding payment or responding to a
Executive Virtual Assistant & Customer Support Specialist
Sep 2024 - Feb 2026 (1 year 5 months)
INPUT: Brought in to own the full customer and executive support function for a business running on HubSpot, with no single owner keeping records, onboarding, and support consistent across channels.
WHAT I DID: Managed 100+ customer/client records in HubSpot, handling data entry, documentation, and database integrity end-to-end. Delivered customer support via email and virtual channels, respondi
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Arts - BA, English Language and Literature, General
University of Lagos
Bachelor of Arts, English Language and Literature
Pursued a Bachelor of Arts in English Language and Literature, focusing on literary analysis and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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