Open to opportunities

Emmanuel Asanga

@emmanuelasanga

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Highly motivated CRM and Administrative Assistant with proven experience.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my CRM skills while providing opportunities for professional growth and development.

I am a highly motivated CRM and Administrative Assistant with proven experience in customer relationship management and administrative support. My journey in this field has been marked by a commitment to maintaining client satisfaction and improving service delivery through effective engagement and data management.

During my tenure as a CRM & Customer Relationship Officer at RenMoney MFB, I consistently exceeded monthly sales targets and resolved inquiries promptly, which led to a 20% improvement in customer satisfaction. My ability to strengthen client retention and referrals through consistent follow-up has been a key aspect of my success.

Currently, I am pursuing certifications in UI/UX Design and Project Management Professional (PMP) to further enhance my skills and contribute effectively to my future roles. I am eager to bring my expertise in CRM, administrative assistance, and digital tools to a dynamic team.

Experience

Work history, roles, and key accomplishments

CRM & Customer Relationship Officer

RenMoney MFB

Mar 2023 - Jun 2024 (1 year 3 months)

Exceeded monthly sales targets through effective client engagement. Resolved inquiries promptly, improving customer satisfaction by 20%. Strengthened client retention and referral through consistent follow-up.