Mini Bhattacharya

Founded and lead a Generalist AI product studio developing a portfolio of AI SaaS products with LLM integrations, establishing CI/CD workflows and investor-ready product materials while conducting user research with 50+ participants.

Led delivery excellence and digital transformation driving Rs. 6.5M in documented cost savings via AI-driven automation, managed 34 direct reports across 8 geographies, and achieved zero non-compliance findings for ISO 27001/20000 across 1900+ FTEs.

Led product and process innovation improving service availability by 30% through reliability enhancements and intelligent automation, implemented ITIL 4 practices across global infrastructure projects and improved team capability by 15%.

Developed BI dashboards and ServiceNow automations adopted across 51 global accounts, achieved ISO 27001 certification for 1900+ FTEs, and reduced onboarding cycle time by 33% through process re-engineering.

Founded and scaled a D2C kidswear brand generating Rs. 2M revenue and 1800+ customers, managing end-to-end supply chain, quality control, and automation of order and inventory workflows.

Delivered 10+ WordPress e-commerce solutions with SEO and performance improvements, increasing client lead generation by 30% through conversion-optimized design and automated marketing workflows.

Led quality and transformation initiatives delivering ISO 20000-1 certification and 25% operational efficiency gains via 25+ continuous improvement projects across Nordic and India operations with 100% audit success.

Implemented ITSM frameworks that improved service delivery efficiency by 20% and automated reporting/escalation flows reducing inefficiencies by 15%.

Built performance dashboards and BI solutions, streamlining operational reporting processes to improve decision-making and reporting efficiency.

Improved customer satisfaction scores by 15% and enhanced service delivery operations through process improvements and operational oversight.

Reduced operational costs by 10% through process optimization and scaled the training division to improve team capabilities.

Developed risk and fraud control frameworks with global recognition and served as first Indian nominee to the global Risk & Fraud Control team.

Reduced average handle time to 1.36 minutes using Six Sigma methodologies and achieved quality excellence in customer service operations.

Completed a Postgraduate Diploma in Product Management focused on product strategy, user research, and go-to-market execution.

Completed a Bachelor of Science in Electronics with coursework covering electronics fundamentals and related practical applications.