Open to opportunities

Ruchika User

@ruchikabhatia

Message

I am an AI-driven product leader and certified business analyst with 5+ years in product lifecycle management.

India

Message

What I'm looking for

I seek remote/hybrid product roles in AI-enabled platforms where I can lead cross-functional teams, own KPIs, and drive measurable product outcomes; open to relocation and sponsorship.

I am an AI-driven product leader and certified business analyst with 5+ years of global experience delivering scalable B2B and B2C platforms across real estate tech, eCommerce, and SaaS. I combine strong business acumen with AI product leadership and KPI ownership to deliver value-driven, compliant, user-focused solutions.

At eXp Realty I progressed rapidly to Product Lead and delivered the GENIE platform and an AI-powered Join-Fast onboarding app, cutting onboarding from 17 to 2 days and reducing IRS penalty risks by 70%. I have trained production-ready LLM-based conversational bots with 90%+ sentiment accuracy and implemented Kafka, Salesforce, DataDog, Flutter, and Mendix solutions to improve data validation, monitoring, and performance.

I excel at stakeholder discovery, requirements definition, MVP roadmapping, UAT, and post-launch optimization, driving measurable business outcomes. I seek opportunities where I can lead cross-functional teams to build AI-enabled products, own KPIs, and scale robust, customer-centric platforms.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

eXp Realty

Jan 2023 - Present (2 years 8 months)

Led development and launch of the GENIE MLS and AI-driven onboarding platform, reducing agent onboarding from 17 to 2 days (88%) and cutting IRS penalty risk by 70%; trained 3 production AI bots and improved data validation speed by 60%.

Product Management Flutter Kafka Salesforce Datadog Mendix Agile

AI Trainer

Outlier / Alignerr

Jan 2022 - Jan 2023 (1 year)

Trained production-level large language models and developed emotion-aware conversational AI for social media, achieving 90%+ sentiment accuracy and boosting user engagement through prompt engineering and training-data feedback loops.

Prompt Engineering Natural Language Understanding Model Evaluation Data Annotation A B Testing

Product Owner / Business Analyst

Source Mash Technologies

Jan 2022 - Jan 2023 (1 year)

Managed product roadmaps and end-to-end delivery for enterprise clients (Larsen & Juhl, Kimball International, Poppin), delivering automated A+ content pipelines for Reebok and Tommy Hilfiger and driving releases through UAT and sprint planning.

Product Roadmapping Jira Figma Confluence Salesforce Wireframing Agile UAT Stakeholder Management

Senior Business Analyst

Mindroots Pvt Ltd

Jan 2020 - Jan 2022 (2 years)

Delivered the Upscribbr subscription billing platform from concept to launch, automating contract, billing, and provisioning flows to reduce turnaround time by 70% and aligning backlog with CI/CD pipelines for reliable releases.

Business Analysis Billing UAT Release Management Jira