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Minenhle Vanessa Shange

@minenhlevanessashang

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Customer service and administrative professional who handled UK utility billing queries and organized project records.

South Africa

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What I'm looking for

I'm completing a Virtual Assistant certification and have skills in email management, scheduling, and administrative support.

At UTILITA, I investigated complex gas and electricity billing enquiries, answered questions about utility services, and updated customer account information in CRM software.

At SYNERGY, I contacted EON (UK) gas and electricity customers about residential and SME account matters. At BESPOKE INTERNATIONAL, I responded to utility service enquiries by phone and email.

At RETRONE TRANSPORT SERVICES, I maintained and updated site work job card records using information from field teams, coordinating with management to keep documentation current. I’ve also completed the Virtual Assistant Certificate at ALX.

Experience

Work history, roles, and key accomplishments

Administrator

Retrone Transport Services

Aug 2025 - Jan 2026 (5 months)

Maintained site work job card records and updated job card details using information from field teams. Coordinated with management to keep documentation current and recorded job card information for project tracking.

Record keeping Data Management Project Tracking Documentation

Insurance Sales and Claims Advisor

CCI

Mar 2023 - Oct 2024 (1 year 7 months)

Explained insurance products, responded to sales enquiries, and guided customers through claims processes. Verified customer information, completed fraud checks, and liaised with underwriters to confirm policy details.

Insurance Sales Claims Processing Customer Service Fraud Detection Underwriting Compliance

Operations

Synergy

Feb 2022 - Feb 2023 (1 year)

Contacted EON UK gas and electricity customers through outbound debt collection calls and handled collection conversations for residential utility accounts. Moved to the SME portfolio and communicated with business account holders.

Debt Collection Outbound Calling Utility Account Management Client Communication

Agent

Bespoke International

Jul 2021 - Jan 2022 (6 months)

Answered inbound customer enquiries about gas and electricity services and contacted customers through outbound calls. Responded to customer questions via email and resolved service enquiries using appropriate channels.

Inbound Calls Outbound Calls Email Correspondence Customer Service Utility Services

Customer Service

Utilita

May 2020 - Jun 2021 (1 year 1 month)

Investigated complex gas and electricity billing enquiries and responded to questions about utility services and account matters. Updated customer account information in CRM software and maintained accurate records.

Billing Inquiries CRM Customer Service Utility Account Management Data Entry