Open to opportunities

Zime Mhlongo

@zimemhlongo

I am a customer service professional with strong complaint-resolution and administrative experience supporting UK customers.

South Africa

Message

What I'm looking for

I’m seeking a customer-facing role in a collaborative company where I can apply complaint-resolution and administrative skills, contribute to process improvements, and grow into supervisory responsibilities.

I am a customer service advisor with progressive experience supporting UK customers in utilities and contact-centre environments. I consistently resolve complaints, manage CRM workflows, and meet KPIs for customer satisfaction, first-call resolution and quality metrics.

Previously I supported medical and car-hire operations as an administrative assistant, handling scheduling, billing, claims and records while maintaining confidentiality. I hold NOSA certifications in Fire Marshal, HIRA and OHS Act training and bring strong MS Office, telephone etiquette and time-management skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Huntswood

Nov 2022 - Present (2 years 10 months)

Provide customer service to UK gas and electricity customers via phone, email, and chat, resolving billing and account issues and meeting performance targets for customer satisfaction and first-call resolution.

Customer Service CRM Phone Support Email Support Chat Support Billing Payment Processing

Outbound Complaint Handler

CCI Contact Centre

Nov 2021 - Aug 2022 (9 months)

Handled outbound calls and complaint resolution for international (UK) customers, delivering fair, timely resolutions and escalating root causes to improve processes and quality metrics.

Complaint Handling Outbound Calling Phone Support CRM Escalation Management Root Cause Analysis Quality Assurance Customer Satisfaction

Administrative Assistant

Dr Dlamini Surgery

Apr 2021 - Jul 2021 (3 months)

Managed patient scheduling, records, and medical aid claims while providing reception and administrative support to the medical team, improving office efficiency and maintaining confidentiality.

Scheduling Medical Records Invoicing Data Entry Office Administration Confidentiality

Administrative Assistant

Sebenzile Car Hire

Jun 2020 - Mar 2021 (9 months)

Provided front-desk and administrative support including drafting rental agreements, invoicing, payment monitoring, and client communications to ensure accurate records and timely collections.

Customer Service Invoicing Accounts Receivable Data Entry Office Administration Scheduling Communication

Education

Degrees, certifications, and relevant coursework

NOSA College

Certificate: Introduction to Occupational Health & Safety Act, Occupational Health and Safety

Completed Introduction to the Occupational Health & Safety Act at NOSA College in Apr 2024 providing foundational knowledge of OHS legislation and responsibilities.

NOSA College

HIRA Certificate, Occupational Health and Safety

Completed Hazard Identification and Risk Assessment (HIRA) training at NOSA College in 2024 focused on identifying workplace hazards and risk mitigation.