Natasha Zondi
@natashazondi
Customer support and billing professional with UK customer experience and accounts auditing that resolved billing discrepancies.
South AfricaWhat I'm looking for
At WNS UK Call Centre, I supported UK customers by phone and email with billing and account queries. I worked to key performance areas including query volumes and response times.
At Energy Accounting & Administration Services, I analysed municipal, landlord and Eskom accounts for retail clients including Shoprite and OK Furniture. I investigated discrepancies, prepared account analyses and helped clear an accounts-auditing backlog within the first month.
At South African Defence Group, I currently coordinate executive diaries, meetings and travel while maintaining confidential records. Alongside that work, I manage LinkedIn and Facebook content, prepare communications and coordinate company events and exhibitions.
I bring experience in customer support, billing and account analysis, as well as executive and administrative support. I hold a Bachelor of Arts in Communication Science and Psychology from Varsity College, Waterfall.
Experience
Work history, roles, and key accomplishments
Marketing & Communications Officer
South African Defence Group
Jan 2025 - Present (1 year 10 months)
Manages LinkedIn and Facebook content, prepares newsletters and event communications, and coordinates company events and exhibitions. Supervises two employees and conducts performance reviews.
Senior Administrative Officer
South African Defence Group
Feb 2024 - Present (2 years 9 months)
Coordinates executive diaries, meetings, and correspondence, and maintains confidential records. Arranges travel and manages supplier quotations and purchases.
Accounts Auditor
Energy Accounting & Administration Services
Apr 2014 - Sep 2016 (2 years 5 months)
Analysed municipal, landlord, and Eskom accounts for retail clients, investigating discrepancies and preparing audit schedules. Helped clear an accounts-auditing backlog within the first month.
Administrative Role
PwC Combined Systems
Jan 2013 - Dec 2013 (11 months)
Provided administrative support to executives in a professional services environment, including documentation and correspondence.
Customer Service Consultant
WNS UK Call Centre
Jan 2013 - Dec 2013 (11 months)
Supported UK customers by phone and email with billing and account queries, working to key performance areas including query volumes and response times.
Financial Administrator
De Waveren Primary School
Jan 2010 - Dec 2010 (11 months)
Managed financial administration tasks for the school.
Debt Collections Officer
ABSA
Jan 2005 - Dec 2007 (2 years 11 months)
Handled debt collection activities for the bank.
Corporate Treasury Teller
ABSA
Jan 2001 - Dec 2005 (4 years 11 months)
Worked as a teller in the corporate treasury department.
Cash Office Administrator
Shoprite
Jan 1999 - Dec 2001 (2 years 11 months)
Managed cash office administration duties.
Education
Degrees, certifications, and relevant coursework
Varsity College
Bachelor of Arts, Communication Science and Psychology
2018 - 2022
Bachelor of Arts in Communication Science and Psychology from Varsity College, Waterfall, from 2018 to 2022.
The Business School at Varsity College
Diploma, Sales and Marketing
Sales and Marketing Diploma from The Business School at Varsity College.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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