Open to opportunities

Gift Chidozie

@giftchidozie

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Customer-focused administrative and social media specialist driving e-commerce customer experience.

Nigeria

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What I'm looking for

I seek a role in e-commerce or customer experience where I can apply social media and support skills, work in a collaborative culture, and grow into more senior support or digital roles.

I am a dedicated administrative growth assistant and social media professional with over two years of combined experience in customer service, client relationship management, sales, and digital engagement. I have a proven record resolving inquiries, meeting targets, and delivering high-quality support in fast-paced environments.

In recent roles I developed and executed social media strategies, produced targeted content on short-term contracts, managed online communities, and analyzed metrics to optimize engagement. I combine hands-on community management with strong customer empathy to improve satisfaction and retention.

I am passionate about e-commerce customer experience and eager to contribute to teams that value excellent service, clear communication, and measurable growth. I bring reliability, responsiveness, and a readiness to learn tools like Zendesk, Gorgias, and Shopify support to enhance customer journeys.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Jandify Global

Nov 2024 - Present (1 year 7 months)

Developed and executed social media strategies that increased brand visibility and engagement; created content, managed schedules, and responded to community inquiries to strengthen customer relationships.

Social Media Management Content Creation Community Engagement Analytics Customer Support Scheduling Digital Communication

Social Media Content Producer

Nash Management Innovetor LLC

Nov 2025 - Nov 2025 (0 months)

Completed a one-week contract producing tailored social media content to boost brand presence and audience engagement, delivering the project on time and managing interactions.

Content Production Social Media Strategy Copywriting Client Communication Project Delivery

Sales Agent

Transnet Financial

Feb 2020 - Oct 2020 (8 months)

Promoted financial products and explained credit options, managed repayments and resolved customer issues, achieving sales targets through personalized service and follow-ups.

Sales Customer Relationship Management Communication