Rickza Kerr
@rickzakerr
Reliable remote chat customer service representative with proven track record.
United StatesWhat I'm looking for
I am a dedicated Remote Chat Customer Service Representative with a strong commitment to delivering exceptional service. With experience resolving 60–80+ customer inquiries daily, I have consistently achieved a 95% satisfaction score. My expertise lies in managing account issues, billing concerns, and order status updates for national e-commerce clients, utilizing tools like Zendesk and Salesforce to enhance customer interactions.
Throughout my career, I have demonstrated my ability to thrive in fast-paced environments, exceeding performance benchmarks while maintaining a focus on customer satisfaction. My previous roles have equipped me with strong communication, problem-solving, and teamwork skills, which I leverage to create positive customer experiences. I am passionate about continuous improvement and adapting to new challenges in the customer service landscape.
Experience
Work history, roles, and key accomplishments
Remote Chat Support Specialist
Concentrix
Mar 2022 - Present (4 years 3 months)
Resolved 60
80+ customer inquiries daily via live chat and email with a 95% satisfaction score. Handled account issues, billing concerns, and order status updates for national e-commerce clients. Used Zendesk and Salesforce to manage conversations and follow-up cases.
Expert General Merchandise
Target
Nov 2022 - Present (3 years 7 months)
Led inventory, pricing, and fulfillment processes. Built strong internal team relationships and exceeded accuracy goals.
Team Member
Chipotle
Jul 2022 - Present (3 years 11 months)
Assembled food orders and provided excellent guest service. Maintained high standards during fast-paced shifts.
Customer Service Representative
Alorica
Jun 2020 - Present (6 years)
Provided chat and phone support for a national mobile carrier. Managed multiple chat windows while navigating internal systems. Recognized for effective de-escalation and customer retention skills.
Youth Leader / Kitchen Helper
Youth of Vision Academy
Jan 2019 - Present (7 years 5 months)
Supported student discipline, cleanliness, and activity management. Assisted with food prep, laundry, and dorm maintenance.
Education
Degrees, certifications, and relevant coursework
Rickza hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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