Rickza KerrRK
Open to opportunities

Rickza Kerr

@rickzakerr

Reliable remote chat customer service representative with proven track record.

United States
Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Remote Chat Customer Service Representative with a strong commitment to delivering exceptional service. With experience resolving 60–80+ customer inquiries daily, I have consistently achieved a 95% satisfaction score. My expertise lies in managing account issues, billing concerns, and order status updates for national e-commerce clients, utilizing tools like Zendesk and Salesforce to enhance customer interactions.

Throughout my career, I have demonstrated my ability to thrive in fast-paced environments, exceeding performance benchmarks while maintaining a focus on customer satisfaction. My previous roles have equipped me with strong communication, problem-solving, and teamwork skills, which I leverage to create positive customer experiences. I am passionate about continuous improvement and adapting to new challenges in the customer service landscape.

Experience

Work history, roles, and key accomplishments

CO
Current

Remote Chat Support Specialist

Concentrix

Mar 2022 - Present (3 years 4 months)

Resolved 60
80+ customer inquiries daily via live chat and email with a 95% satisfaction score. Handled account issues, billing concerns, and order status updates for national e-commerce clients. Used Zendesk and Salesforce to manage conversations and follow-up cases.

Education

Degrees, certifications, and relevant coursework

Rickza hasn't added their education

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Tech stack

Software and tools used professionally

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Rickza Kerr - Remote Chat Support Specialist - Concentrix | Himalayas