Open to opportunities

Mike Mapue

@mikemapue

Message

I resolve customer inquiries through fast, empathetic live chat and email support.

Philippines

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer concerns through clear, empathetic communication, build product knowledge, and contribute to customer satisfaction and retention.

At Ibex Global Inc, I support customers with inquiries and issues related to company products and services through live chat and email.

I troubleshoot customer concerns, provide clear and timely solutions, and maintain strong knowledge of products, services, and procedures. My work is focused on customer satisfaction and retention.

I bring active listening, empathy, problem-solving, and clear communication to every interaction.

My Information Systems education also helps me understand how software, data, and business needs work together.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ibex Global Inc

Nov 2019 - Present (6 years 10 months)

Assisted customers with inquiries and issues related to company products and services via live chat and email, providing clear and timely solutions. Maintained strong product knowledge and delivered empathetic, professional support focused on customer satisfaction and retention.