Cherry Fe Ranque
@cherryferanque
Customer-focused email and chat support specialist delivering accurate, empathetic service.
What I'm looking for
I am a dedicated customer service professional with over one year of experience in email and live chat support, consistently resolving inquiries and maintaining high quality and productivity standards. I collaborate with development and support teams to improve workflows and ensure customer satisfaction through clear written communication and attention to detail.
With a Diploma in Midwifery and a background in data entry and documentation, I bring strong multitasking, time-management, and problem-solving skills under pressure. I communicate fluently in English and Filipino and am eager to contribute my empathetic, professional approach to a dynamic company.
Experience
Work history, roles, and key accomplishments
Handled customer inquiries via email and live chat, resolving issues to ensure satisfaction and maintaining high quality and productivity metrics.
Education
Degrees, certifications, and relevant coursework
BIT-International College
Diploma in Midwifery, Midwifery
2021 - 2024
Activities and societies: Collaborated with team members to improve workflow and service quality.
Completed a Diploma in Midwifery at BIT-International College, focusing on clinical and community maternal health practices.
Guinsularan National High School
Senior High School Diploma, Secondary Education
2014 - 2020
Completed Senior High School at Guinsularan National High School with a focus on general secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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