Jr Lamangen

I am a Business Administration graduate with more than four years of diverse experience in the call center industry. Throughout my career, I have provided exceptional customer support and technical assistance, ensuring high satisfaction rates. I have a comprehensive knowledge of various services and have successfully upsold products, meeting and exceeding sales targets. I am skilled in resolving customer issues and complaints, as well as processing and tracking orders efficiently. With my strong communication skills and troubleshooting abilities, I have consistently enhanced customer satisfaction.

During my time at Sutherland Global Services Phils, Inc., I promoted and sold mobile service, high-speed internet, home phone, satellite, and streaming cable services. I demonstrated persuasive communication skills to convert inquiries into sales and assisted customers in understanding their bills and resolving billing discrepancies. I also provided technical assistance and troubleshooting support for various services, ensuring prompt issue resolution.

At IBEX Global Solutions, Inc., I served as a Customer Service Representative in both Silver City, Manila and Davao City. In these roles, I consistently delivered exceptional customer support and addressed inquiries through voice and chat channels. I documented customer interactions, troubleshooting steps, and resolutions accurately within CRM systems to maintain thorough and organized records.