Mikayla Buchanan

Manages daily operations within the EPIC and CareSignals systems, enhancing patient engagement and communication. Collaborates daily with Sanford Health RNs to discuss plans for patient outreach and care. Conducts outreach to new patients, providing essential program information and support.

Conducted client interviews and maintained communication via phone and email, ensuring clarity in legal matters. Collaborated with attorneys to devise case strategies, enhancing overall case management efficiency. Drafted and revised legal documents, including letters and memos, contributing to improved documentation accuracy.

Repackaged and tagged returned items, ensuring they were ready for the sales floor. Enhanced security by limiting the number of items customers could take into fitting rooms, significantly reducing theft.

Managed a high volume of calls daily, efficiently directing them to the appropriate departments using a multi-line phone system. Coordinated appointments and routed messages to ensure smooth communication across various teams.

Managed cash drawer operations, ensuring accuracy at the start and end of each shift. Engaged customers with exceptional service, fostering a welcoming shopping environment.

Assisted customers in navigating the store and completing sales transactions, enhancing overall shopping experiences. Implemented clearance markdowns and special promotions to effectively rotate stock and drive sales.

Studied a comprehensive curriculum at the University of Iowa, focusing on core principles and advanced topics relevant to the field. Completed coursework and projects that developed strong analytical and problem-solving skills.