Mikayla Buchanan
@mikaylabuchanan
Virtual facilitator specializing in remote healthcare operations and patient engagement.
What I'm looking for
I am a dedicated Virtual Facilitator with a strong background in remote healthcare operations, specializing in patient engagement and communication. My experience at Sanford Health has equipped me with the skills to manage daily operations within EPIC and CareSignal systems, enhancing patient interactions and satisfaction. I am committed to utilizing health technology to improve patient care and ensure compliance with healthcare regulations.
In my role, I collaborate closely with healthcare professionals to discuss patient outreach strategies and analyze feedback to enhance services. I take pride in delivering insightful presentations on program data, which contribute to informed decision-making among virtual care staff. My previous experience as a Legal Intern has honed my communication skills and attention to detail, allowing me to effectively manage client interactions and legal documentation.
Experience
Work history, roles, and key accomplishments
Virtual Facilitator
Sanford Health
Jul 2023 - Present (2 years)
Manages daily operations within the EPIC and CareSignals systems, enhancing patient engagement and communication. Collaborates daily with Sanford Health RNs to discuss plans for patient outreach and care. Conducts outreach to new patients, providing essential program information and support.
Legal Intern
University of Iowa Law Clinic
Aug 2022 - Present (2 years 11 months)
Conducted client interviews and maintained communication via phone and email, ensuring clarity in legal matters. Collaborated with attorneys to devise case strategies, enhancing overall case management efficiency. Drafted and revised legal documents, including letters and memos, contributing to improved documentation accuracy.
Fitting Room Associate
Scheels
Feb 2022 - Present (3 years 5 months)
Repackaged and tagged returned items, ensuring they were ready for the sales floor. Enhanced security by limiting the number of items customers could take into fitting rooms, significantly reducing theft.
Receptionist
Scheels
Feb 2022 - Present (3 years 5 months)
Managed a high volume of calls daily, efficiently directing them to the appropriate departments using a multi-line phone system. Coordinated appointments and routed messages to ensure smooth communication across various teams.
Cashier
Scheels
May 2021 - Present (4 years 2 months)
Managed cash drawer operations, ensuring accuracy at the start and end of each shift. Engaged customers with exceptional service, fostering a welcoming shopping environment.
Sales Associate
CosmoProf
Nov 2018 - Present (6 years 8 months)
Assisted customers in navigating the store and completing sales transactions, enhancing overall shopping experiences. Implemented clearance markdowns and special promotions to effectively rotate stock and drive sales.
Education
Degrees, certifications, and relevant coursework
University of Iowa
Bachelor of Arts, General Studies
Studied a comprehensive curriculum at the University of Iowa, focusing on core principles and advanced topics relevant to the field. Completed coursework and projects that developed strong analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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