Kirliffa Hamilton
@kirliffahamilton
Motivated professional with extensive experience in customer service and operations.
What I'm looking for
I am a motivated and detail-oriented professional with extensive experience in remote customer service, compliance support, and healthcare operations. My background has equipped me with the skills to handle confidential data and resolve complex issues efficiently through chat and email. I am committed to delivering high-quality service and bringing adaptability, professionalism, and a solutions-focused mindset to any fast-paced team.
Throughout my career, I have demonstrated exceptional reliability and adaptability, particularly in remote work environments. As a Data Operations Agent, I processed over 200 digital applications daily with 98% accuracy, showcasing my ability to manage high workloads effectively. My experience as a Lead Scoring Supervisor involved supervising a team of over 15 scorers, where I led calibration sessions that improved scoring consistency and increased productivity significantly.
I thrive in collaborative settings and have a proven track record of enhancing operational efficiency. My role as a Healthcare Benefits Specialist involved resolving benefit inquiries and processing claims while ensuring regulatory compliance. I am eager to leverage my skills and experiences to contribute positively to a new team and continue my professional growth.
Experience
Work history, roles, and key accomplishments
Data Operations Agent
Employment Solutions
Feb 2023 - Jan 2025 (1 year 11 months)
Reviewed and validated customer-submitted data for compliance with HIPAA and company policies. Utilized Salesforce and Google Workspace to track case statuses and created reports to organize workload. Demonstrated reliability and adaptability in a remote work environment.
Lead Scoring Supervisor
Cognia
May 2022 - Jan 2023 (8 months)
Supervised a team of scorers, ensuring consistent application of scoring standards across thousands of student responses. Led calibration sessions to improve accuracy and provided performance feedback to enhance productivity.
Healthcare Benefits Specialist
Aetna CVS
Sep 2021 - Jan 2022 (4 months)
Handled inbound calls to resolve benefit and claim inquiries while processing claims weekly. Collaborated with tech support to troubleshoot discrepancies and maintained customer account information.
Operations Assistant Supervisor
Dollar Tree
Aug 2020 - Sep 2021 (1 year 1 month)
Oversaw daily operations and supervised inventory associates to improve stockroom organization. Collaborated with leadership to execute initiatives that increased sales performance and maintained compliance with safety standards.
Receptionist
Florida State University College of Business
Sep 2018 - Feb 2020 (1 year 5 months)
Prepared course materials for professors and managed digital records for students. Provided customer service to students and faculty, resolving inquiries with a high satisfaction rate.
Education
Degrees, certifications, and relevant coursework
Florida State University
Bachelor of Science, Sociology
Bachelor of Science in Sociology with relevant coursework in Social Data Analysis, Research Methods, and Statistical Methods for Social Research, including Introductory R and Excel.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Kirliffa?
You can contact Kirliffa and 90k+ other talented remote workers on Himalayas.
Message KirliffaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
