Open to opportunities

Kirliffa Hamilton

@kirliffahamilton

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Motivated professional with extensive experience in customer service and operations.

United States

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What I'm looking for

I am looking for a role that values adaptability and offers opportunities for professional growth in a collaborative environment.

I am a motivated and detail-oriented professional with extensive experience in remote customer service, compliance support, and healthcare operations. My background has equipped me with the skills to handle confidential data and resolve complex issues efficiently through chat and email. I am committed to delivering high-quality service and bringing adaptability, professionalism, and a solutions-focused mindset to any fast-paced team.

Throughout my career, I have demonstrated exceptional reliability and adaptability, particularly in remote work environments. As a Data Operations Agent, I processed over 200 digital applications daily with 98% accuracy, showcasing my ability to manage high workloads effectively. My experience as a Lead Scoring Supervisor involved supervising a team of over 15 scorers, where I led calibration sessions that improved scoring consistency and increased productivity significantly.

I thrive in collaborative settings and have a proven track record of enhancing operational efficiency. My role as a Healthcare Benefits Specialist involved resolving benefit inquiries and processing claims while ensuring regulatory compliance. I am eager to leverage my skills and experiences to contribute positively to a new team and continue my professional growth.

Experience

Work history, roles, and key accomplishments

Data Operations Agent

Employment Solutions

Feb 2023 - Jan 2025 (1 year 11 months)

Reviewed and validated customer-submitted data for compliance with HIPAA and company policies. Utilized Salesforce and Google Workspace to track case statuses and created reports to organize workload. Demonstrated reliability and adaptability in a remote work environment.

Data Validation HIPAA Salesforce Google Workspace Workflow Management

Lead Scoring Supervisor

Cognia

May 2022 - Jan 2023 (8 months)

Supervised a team of scorers, ensuring consistent application of scoring standards across thousands of student responses. Led calibration sessions to improve accuracy and provided performance feedback to enhance productivity.

Data Analysis

Healthcare Benefits Specialist

Aetna CVS

Sep 2021 - Jan 2022 (4 months)

Handled inbound calls to resolve benefit and claim inquiries while processing claims weekly. Collaborated with tech support to troubleshoot discrepancies and maintained customer account information.

Customer Service CAS Claims Processing Regulatory Compliance Data Management Problem Solving Communication Skills Healthcare Navigation

Operations Assistant Supervisor

Dollar Tree

Aug 2020 - Sep 2021 (1 year 1 month)

Oversaw daily operations and supervised inventory associates to improve stockroom organization. Collaborated with leadership to execute initiatives that increased sales performance and maintained compliance with safety standards.

Operations Management Sales Performance Compliance Customer Service Process Improvement

Receptionist

Florida State University College of Business

Sep 2018 - Feb 2020 (1 year 5 months)

Prepared course materials for professors and managed digital records for students. Provided customer service to students and faculty, resolving inquiries with a high satisfaction rate.

Customer Service Course Preparation Communication Skills Administrative Support

Education

Degrees, certifications, and relevant coursework

Florida State University

Bachelor of Science, Sociology

Bachelor of Science in Sociology with relevant coursework in Social Data Analysis, Research Methods, and Statistical Methods for Social Research, including Introductory R and Excel.