Brienne Nocek
@briennenocek1
Healthcare Administration Professional skilled in outreach, engagement, and CRM/EHR systems.
What I'm looking for
With a Master’s degree in Education (Curriculum and Instruction & Online Teaching) and a Bachelors in Business Administration; and extensive experience in healthcare administration, I have dedicated my career to advocating for clients and ensuring they receive the essential services they need. My background includes working with diverse populations, including individuals with disabilities and families in crisis, where I excel in assessing client strengths and barriers to care.
Throughout my professional journey, I have developed a strong skill set in case coordination, community resource navigation, and Medicaid compliance. I am adept at creating individualized service plans and collaborating with interdisciplinary teams to achieve successful outcomes. My commitment to ethical service delivery and conflict resolution has allowed me to manage complex client situations effectively, ensuring that all parties involved receive the support they need.
Experience
Work history, roles, and key accomplishments
Independent Healthcare Administrative Specialist
Upwork.com
Dec 2023 - Present (1 year 5 months)
Managed pre-certifications, prior authorizations, and medical necessity for clients. Assisted members in planning self-directed supports and ensured Medicaid eligibility and service compliance. Utilized EHR systems to document approvals and claims follow-ups while ensuring payer compliance.
Clinical Referral Specialist
Advocate Aurora Healthcare
Dec 2023 - Jan 2024 (1 month)
Managed pre-certification approvals and referral authorizations for patients. Collaborated with clinical teams and insurance providers to expedite prior authorization processes while ensuring HIPAA compliance and accurate documentation.
Engagement Center Representative & Trainer
Advocate Aurora Healthcare
Apr 2023 - Dec 2023 (8 months)
Delivered telephonic patient support and trained new hires on insurance eligibility verification and claims processing. Assisted patients with payer communication and maintained detailed documentation in CRM and EHR systems.
Lead Patient Services Representative
Advocate Aurora Healthcare
Dec 2022 - Apr 2023 (4 months)
Processed insurance verifications and eligibility checks while providing referral authorizations and pre-certification approvals. Managed billing inquiries and ensured documentation accuracy in EHR systems.
Senior Admissions Associate
De Vry University
Apr 2022 - Oct 2022 (6 months)
Spearheaded efforts to optimize student support processes across admissions and financial aid. Delivered personalized guidance and support, enhancing student satisfaction and retention.
Freelance Writer/Ghostwriter/Content Editor
Upwork.com
Oct 2021 - Apr 2022 (6 months)
Created talent acquisition guides and developed job descriptions optimized for ATS. Conducted workforce compliance research to ensure alignment with employment laws.
Senior Case Manager
Angel and Lifelong Adoptions
May 2017 - Oct 2021 (4 years 5 months)
Guided clients through case management processes, ensuring compliance with healthcare regulations. Developed patient-centered wellness plans and managed case documentation.
Long Term Substitute Teacher
Teachers on Call
May 2015 - May 2017 (2 years)
Demonstrated adaptability in teaching roles across K-12 grades, designing innovative curriculum and maintaining high student engagement. Recognized for excellence in creating a positive learning environment.
Clinic Office Manager
United Hospital System
Sep 2010 - May 2015 (4 years 8 months)
Managed full-cycle hiring and workforce planning, overseeing talent acquisition and staff development. Ensured regulatory compliance and optimized clinic operations.
Education
Degrees, certifications, and relevant coursework
Concordia University, Portland
Master of Arts, Education
Grade: 4.0 GPA
Master of Arts (M.A.) in Education with a concentration in Curriculum and Instruction. Graduated summa cum laude with a 4.0 GPA.
Concordia University Wisconsin
Bachelor of Arts, Business Administration
Grade: 3.7 GPA
Bachelor of Arts (B.A.) with a concentration in Business Administration. Graduated magna cum laude with a 3.7 GPA.
Tech stack
Software and tools used professionally
Google Tag Manager
SAS
Microsoft Azure
GitHub
NVIDIA Container Toolkit
Cloudflare
Salesforce
Sass
Microsoft SharePoint
Gmail
Google Drive
Dropbox
Google Fonts
Google Analytics
Adobe Analytics
Adobe Photoshop
Slack
Microsoft Teams
JavaScript
Python
HTML5
F#
Google Maps
HubSpot
Dialpad
Google Workspace
Microsoft Office 365
Microsoft Excel
Zoom
Webex
Firefox
Internet Explorer
Slack SQL
DiamTrade
Adobe Illustrator
Genesys
Amazon Web Services (AWS)
Adobe After Effects
Microsoft Power BI
SAP
Microsoft Visio
Google Ads
ServiceNow
Availability
Location
Authorized to work in
Job categories
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