Angelina Virgo

Facilitated patient check-in for efficient service and utilized OnBase to scan and upload documents to HIM, ensuring timely archiving of records. Categorized and labeled critical documents in Epic to ensure accurate document classification and processed documents for release of information to assist with continuing patient care.

Registered and pre-registered patients for medical appointments and provided patient support for incoming calls. Managed and calculated incoming co-payments, resolved patient balances, and requested insurance authorizations for medical appointments.

Answered incoming calls in a call center environment, managing instant chat and email communications to create CRMs. Resolved all inbound inquiries and issues regarding patient accounts, explanation of benefits, bad debt write-offs, and billing or insurance questions.

Managed department schedules and PTO requests, mentoring employees to utilize performance tools for goal setting and advancement. Led meetings with support staff to provide technical guidance and direction regarding department operations through training sessions.

Conducted meetings with support staff to provide technical guidance and direction regarding department operations. Evaluated worker performance, rewarded high performers, and coached employees who failed to meet reasonable work standards.

Conducted quality assessment monitoring and led teams to achieve targeted results, providing input to management on decision-making and problem-solving activities. Provided work direction and scheduling for employees, acting as a liaison between team members, management, and other interdisciplinary teams.

Completed high school education, gaining foundational knowledge and skills. Prepared for further academic or professional pursuits.

Activities and societies: Clinical externship for Sterile Processing at UNC Rex Hospital

Completed the Sterile Processor Program, gaining specialized knowledge and practical skills in sterile processing. Participated in a clinical externship at UNC Rex Hospital to apply learned techniques in a real-world healthcare setting.

Undertook studies at Wake Tech Community College. Focused on developing skills relevant to healthcare support roles.