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Brienne Nocek

@briennenocek

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Detail-oriented and professional with 10 years experience in admin, customer service, and PM.

United States

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What I'm looking for

I am looking for a remote position that offers opportunities for growth, challenges me to apply my skills in problem-solving and communication, and allows me to contribute to a collaborative team. I’m particularly interested in roles where I can make an impact by improving processes, driving efficiency, and exceeding expectations in customer service, administrative environment.

I’m a passionate and detail-oriented professional with over a decade of experience in healthcare administration, customer service, and project management. My career has focused on improving processes, enhancing customer experiences, and finding innovative solutions to complex problems. I enjoy working in dynamic, remote environments where I can collaborate with teams and take on new challenges.

My background includes coordinating patient care, managing claims, and leading projects that streamline operations. I’m tech-savvy, with experience in systems like Salesforce, Epic, SAP, and more. Beyond work, I’m always eager to learn and grow—both personally and professionally.

Whether it’s driving efficiency, building relationships, or diving into a new project, I’m excited to connect with global opportunities that allow me to contribute meaningfully and continue to grow in my career. Let’s make an impact together!

Experience

Work history, roles, and key accomplishments

Engagement Center Representative

Advocate Aurora Healthcare

Apr 2023 - Jan 2024 (9 months)

Managed complex specialty appointments and patient referrals, ensuring alignment with physician preferences and insurance plans. Provided technical support and training on EPIC, enhancing team performance and patient experience.

Patient Scheduling Technical Troubleshooting Customer Service Data Management Communication Team Collaboration Problem Solving Insurance Terminology Epic HIPAA compliance

Lead Patient Services Representative

Advocate Aurora Healthcare

Nov 2022 - Apr 2023 (5 months)

Supervised patient services staff and managed complex scheduling for 35 employees. Provided technical support for EPIC and ensured compliance with operational standards.

Staff Management Scheduling Customer Service Technical Support Communication Problem Solving Compliance Insurance Terminology Operational Oversight Epic

Senior Admissions Representative

DeVry University

Apr 2022 - Oct 2022 (6 months)

Directed students to essential support resources and provided technical troubleshooting for academic systems. Enhanced student engagement and streamlined support processes.

Student Support Technical Troubleshooting Communication Data Management Process Improvement Financial Aid Customer Service Training Problem Solving System Integration

Senior Case Coordinator

Angel & Lifelong Adoptions

Jun 2017 - May 2021 (3 years 11 months)

Guided families through the adoption process, implementing a CRM system that significantly improved adoption outcomes. Designed training programs to enhance team performance.

Adoption Services CRM Implementation Training Development Customer Service Communication Team Leadership Process Improvement Problem Solving Data Management Innovative Training

Long Term Substitute Teacher

Teachers on Call

May 2015 - May 2017 (2 years)

Secured a permanent teaching role after excelling as a substitute teacher. Developed engaging coursework and maintained productive classroom environments.

Instructional Design Classroom Management Communication Data Analytics Educational Technology Student Engagement Adaptability Problem Solving Curriculum Development Remote Teaching

Clinic Office Manager

United Hospital System

Mar 2013 - May 2015 (2 years 2 months)

Managed daily clinic operations, ensuring HIPAA compliance and overseeing the transition to Cerner EHR. Provided training and supervision for clinic staff.

Clinic Operations EHR Management Staff Training Billing Financial Management Quality Assurance Customer Service Problem Solving Communication HIPAA compliance

New Student Specialist/Recruiter

Gateway Technical College

Oct 2010 - May 2013 (2 years 7 months)

Trained staff on VA certification processes and developed training programs for new hires. Led initiatives to enhance student engagement and financial aid processes.