Open to opportunities

Latisha Fletcher

@latishafletcher

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Dedicated healthcare administration professional with strong organizational skills.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my healthcare knowledge and skills in a supportive environment that values patient care and professional growth.

I am a healthcare administration professional currently pursuing my degree at Southern New Hampshire University, where I maintain a 4.0 GPA. My educational background includes extensive training in medical terminology, EHRGO, medical coding and billing, and pharmacology. I have a solid foundation in healthcare management, complemented by my hands-on experience in various roles within the healthcare sector.

Throughout my career, I have demonstrated my ability to excel in fast-paced environments. My role as a Digital Shopper at Walmart has honed my customer service skills, while my internship as a Medical Receptionist at Midkiff Obstetrics & Gynecology allowed me to gain valuable experience in scheduling appointments and managing patient information using the EPIC system. I am passionate about improving patient care and ensuring efficient healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Digital Shopper

Current

Walmart Neighborhood Market

Oct 2020 - Present (4 years 9 months)

Managed online orders and prepared them for customer pickup, ensuring accuracy and efficiency in a fast-paced retail environment. Provided excellent customer service by addressing inquiries and resolving issues related to digital shopping.

order fulfillment Customer Service Inventory Management Retail Operations Time Management

Medical Receptionist

Midkiff Obstetrics & Gynecology

Aug 2020 - Dec 2020 (4 months)

Scheduled patient appointments and managed patient flow, ensuring efficient clinic operations. Verified insurance information and accurately notated patient data within the Epic System.

Scheduling Insurance Verification Epic Medical Terminology

Cashier

Walmart Neighborhood Market

Jul 2020 - Oct 2020 (3 months)

Processed customer transactions accurately and efficiently, handling various payment methods including cash, checks, and point-of-sale payments. Maintained a high level of customer satisfaction by providing friendly and prompt service.

Customer Service Point of Sale Retail Operations

Teacher

The Early Years Childcare Center

Jan 2020 - Jul 2020 (6 months)

Interacted with children aged 6 weeks to 5 years, fostering a positive and educational environment. Developed and implemented daily educational plans to support children's learning and development.

Childcare Educational Planning Classroom Management Child Development Communication

Key Holder

Claire's

Dec 2019 - Jan 2020 (1 month)

Provided exceptional customer service and managed store opening and closing procedures in the absence of the store manager. Handled daily financial operations including counting cash drawers and making bank deposits.

Customer Service Key Holder Responsibilities Sales

Shift Coordinator

Burger King

Dec 2018 - Oct 2019 (10 months)

Managed customer complaints effectively while maintaining high standards of customer service. Operated cash registers, managed cash drawers, and processed daily deposits.

Customer Service Team Leadership

Guardian Angel Specialist

Dawson Healthcare Solutions

Sep 2016 - Dec 2018 (2 years 3 months)

Coordinated with FedEx and UPS for redelivery attempts and updated pharmacies on patient package delivery statuses. Managed a multi-line phone system, handling both inbound and outbound calls.

Logistics Coordination Multi Line Phone Systems Data Entry Problem Solving

Education

Degrees, certifications, and relevant coursework

Southwestern Illinois College

Associate of Applied Science, Health Information Management

Grade: 3.5

Completed coursework in health information management, including medical terminology, EHRGO training, medical coding and billing, and pharmacology. Developed skills in Microsoft computer applications.

Southwestern Illinois College

Associate of Arts, Human Services

Grade: 3.5

Activities and societies: Dean's Honor Roll

Focused on human services, developing abilities in case management and intake form completion. Achieved Dean's Honor Roll recognition.

Southern New Hampshire University

Associate of Science, Healthcare Administration

Grade: 4.0

Studied healthcare administration, focusing on medical terminology, EHRGO training, medical coding and billing, and pharmacology. Gained proficiency in Microsoft computer applications.