mikale willingham

As a fluent Spanish speaker with strong English proficiency, I have dedicated my career to bridging cultural gaps and enhancing communication. With a Bachelor of Arts in Spanish and Cultural Studies from the University of Texas at Arlington, I graduated Magna Cum Laude and have consistently applied my academic knowledge in professional settings. My experience as a Bilingual Content Evaluator at Lionbridge AI allowed me to analyze and rate online search results, ensuring accuracy and relevance in both English and Spanish. I maintained a remarkable 98% accuracy score across various projects, demonstrating my commitment to quality and detail.

In addition to my evaluative skills, I have a solid background in customer support, having worked as a Customer Support Specialist at Alorica. There, I provided bilingual assistance, resolving customer inquiries and technical issues while maintaining high satisfaction scores. My freelance translation work further honed my ability to convey messages accurately and culturally appropriately, ensuring client satisfaction across diverse content types. I am passionate about leveraging my linguistic expertise and cultural knowledge to contribute to innovative projects that require a nuanced understanding of language and context.