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@gitikagupta
Highly adaptable professional with expertise in content evaluation and training.
I am a highly adaptable and skilled professional with extensive experience in content evaluation, language instruction, and customer service. My proven ability to assess and improve content quality, deliver effective training, and facilitate clear communication across diverse audiences has been a cornerstone of my career. I leverage strong analytical, linguistic, and communication skills to enhance user experiences and drive satisfaction.
In my current role as an AI Evaluator at Outlier, I evaluate AI-generated content for quality and accuracy, providing detailed feedback to enhance customer-facing applications. My previous experience includes assessing student responses for standardized tests and providing individualized tutoring sessions, where I tailored lessons to meet diverse student needs. I am passionate about fostering learning and development, and I continuously seek opportunities to apply my skills in new and challenging environments.
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Work history, roles, and key accomplishments
Outlier
Mar 2024 - Present (1 year 8 months)
Evaluated AI-generated content for quality, accuracy, and adherence to guidelines, providing detailed feedback to enhance customer-facing applications. Collaborated with cross-functional teams to identify areas for improvement, contributing to enhanced user experience and satisfaction.
Various Clients
Jan 2000 - Present (25 years 10 months)
Provided accurate and culturally sensitive interpretation and translation services in Portuguese and Spanish for legal, educational, and corporate sectors. Facilitated effective communication between parties, bridging language barriers and ensuring clear understanding.
NCS Pearson, Inc.
Jun 2023 - Jun 2023 (0 months)
Assessed student responses for standardized tests, ensuring consistency and fairness in grading. Utilized the ePEN scoring system to evaluate English Language Arts essays, contributing to the academic development of students nationwide.
Educational Testing Service (ETS)
Apr 2015 - Jun 2015 (2 months)
Evaluated TOEFL, TOEIC, and CAASPP Math assessments, ensuring accuracy and reliability in scoring. Provided constructive feedback to test-takers, supporting their academic growth and development.
Raybeam IT Solutions
Sep 2016 - Present (9 years 2 months)
Managed inbound and outbound calls, addressing customer inquiries and providing solutions to US-based customers consolidating student loan debt. Maintained detailed records of customer interactions, ensuring accurate follow-up and timely resolution.
Elixir
Sep 2016 - Present (9 years 2 months)
Conducted English language classes for non-native speakers, measurably improving their communication skills. Created customized lesson plans to meet the diverse needs of students, enhancing learning outcomes.
Triumphant Institute of Management Education Pvt. Ltd.
Feb 2016 - Present (9 years 9 months)
Taught GMAT verbal reasoning strategies to working professionals and students, enhancing their test-taking skills. Developed and delivered engaging training materials that improved student performance and engagement.
Score Plus Pvt. Ltd. (Franchise of The Princeton Review)
Sep 2015 - Present (10 years 2 months)
Provided individualized one-on-one tutoring sessions, tailoring lessons to meet diverse student needs and learning styles. Edited Statements of Purpose for university admissions, significantly aiding students in securing placements in higher education institutions.
Jawaharlal Nehru University (JNU)
Jul 2007 - Present (18 years 4 months)
Taught undergraduate courses in Portuguese language and culture, fostering cross-cultural understanding. Developed curriculum and assessments, enhancing student learning outcomes.
Jawaharlal Nehru University (JNU)
Jan 2005 - Present (20 years 10 months)
Delivered Spanish language lessons to undergraduate students, improving their linguistic proficiency. Organized cultural exchange activities, promoting global awareness.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Hispanic Studies
Grade: 7.64 CGPA (A grade)
Majored in Spanish Language, Literature, and Culture. Graduated with a CGPA of 7.64 (A grade).
Software and tools used professionally
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