Edna Marroquin

I’m a bilingual English–Spanish professional with over 25+ years of experience in translation, content moderation, customer service, and team leadership. I analyze complex information, integrate new technologies, and manage cross-functional teams to improve operational efficiency while maintaining policy compliance and delivering exceptional client support. I’m recognized for accuracy, confidentiality, and strong communication skills.

As a Translator at Metlang (2022–2024), I translated sensitive government documents and communications for law enforcement agencies, ensuring accuracy and strict confidentiality. I interpreted and analyzed foreign-language communications, producing English summaries and providing nuanced context to support investigations. I consistently maintained high standards of linguistic precision while working with sensitive information.

Previously, as a Social Media Analyst at Genpact (2019–2022), I moderated high-volume user-generated content across text, audio, video, and immersive media platforms. I identified policy violations and emerging risks to enhance community safety and platform integrity, then provided data-driven insights to guide action. I collaborated with cross-functional teams to develop scalable moderation strategies and mitigate operational risk.

Earlier in my career, I served as a BDC Coordinator at Ford Motor Company (2017–2018), implementing a customer service management system to improve workflow and customer experience. I acted as the bilingual liaison for appointment scheduling and loaner vehicle coordination, and I trained staff on new software tools and operational processes to increase adoption and efficiency. At Audi AG (2014–2017), I led software system integrations for loaner vehicle scheduling and customer relationship management, trained service staff on best practices, and represented the organization at marketing events to stay informed on emerging technologies and industry trends.