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Mikaela Jackson

@mikaelajackson

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Training & Development specialist who designs engaging onboarding and retention-focused programs.

United States

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What I'm looking for

I seek a people-focused L&D or onboarding role where I can design scalable programs, coach leaders, improve retention, and foster an inclusive, growth-oriented culture.

I am an engaging, people-centered Training & Development professional with 11+ years designing onboarding programs, facilitating new-hire orientation, and improving employee retention across healthcare and operations environments.

I build high-energy learning experiences that accelerate competency and strengthen organizational culture, having launched full-scale onboarding programs, created curriculum and SOPs, and delivered leadership development that improved retention and time-to-productivity.

I collaborate cross-functionally to standardize training, implement workflow improvements, and support talent development—passionate about helping employees feel supported, inspired, and set up for success from day one.

Experience

Work history, roles, and key accomplishments

Executive Director

Forest Hill Heights, LLC

Jul 2023 - Jan 2026 (2 years 6 months)

Designed and launched a full-scale onboarding program across HR, Finance, Compliance, and Operations, reducing time-to-productivity and improving new-hire readiness; improved staff retention by 10% through coaching and engagement initiatives.

Onboarding Curriculum Development Leadership Training SOPs Employee Retention Facilitation Cross Functional Collaboration

Assistant Executive Director

Forest Hill Heights, LLC

Aug 2021 - Jul 2023 (1 year 11 months)

Led manager orientation, in-service training, and onboarding for administrative and clinical staff; introduced talent acquisition software and improved documentation accuracy through targeted training.

Leadership Development Training Delivery SOPs Talent Acquisition Documentation Coaching

Business Office Manager

Forest Hill Heights, LLC

Oct 2019 - Aug 2021 (1 year 10 months)

Delivered onboarding and systems training for administrative staff and trained teams on EHR workflows and compliance, improving documentation efficiency by 20–25% through workflow redesign.

Onboarding Workflow Design Coaching Scheduling Compliance

Recreation & Program Lead

Various Employers

Jan 2013 - Dec 2019 (6 years 11 months)

Designed and facilitated engagement programs and led recruitment, onboarding, and training for program staff and volunteers across multiple sites, improving communication and reducing rework.

Program Design Volunteer Management Staff Training Onboarding Facilitation Communication Documentation Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Messiah University

Bachelor of Science, Applied Health Science & Psychology (Gerontology)

2012 - 2016

Completed a Bachelor of Science in Applied Health Science with a concentration in Psychology (Gerontology), focusing on health-related practices and aging-related care principles.