Edrienne Calugay
@edriennecalugay
I've led enterprise onboarding, training implementation, and operational improvement across healthcare and financial services.
United StatesWhat I'm looking for
At Centene Corporation, I led enterprise onboarding for new hires, built instructor-led, virtual, and blended learning, and managed adoption of policy, workflow, and system changes. I designed curriculum, eLearning, job aids, and assessments while maintaining LMS content and measuring training effectiveness through KPIs.
Across LogistiCare, Wells Fargo Financial, and service operations roles, I've improved processes through operational metrics and root cause analysis, directed training and QA teams, and managed customer and member experience operations. I bring deep experience in instructional design, facilitation, implementation management, change management, and regulated healthcare compliance including HIPAA, Medicare, Medicaid, CMS, URAC, NCQA, FWA, and ERISA.
Experience
Work history, roles, and key accomplishments
Led enterprise onboarding programs and facilitated instructor-led, virtual, and blended learning. Designed curriculum, eLearning, guides, and assessments while managing LMS content and measuring effectiveness using KPIs.
Education
Degrees, certifications, and relevant coursework
University of Maryland Global Campus
Bachelor of Science, Management Studies
Bachelor of Science in Management Studies from the University of Maryland Global Campus.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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