Mihere Frost

Completed an immersive training program focused on AI fundamentals and applications, collaborating on projects via Riipen to develop ethical AI solutions. Applied skills in Gemini, AI Studio, Cava, and Prezi to design and present AI-powered marketing and workflow solutions.

Founded and operated a boutique dessert business, managing all aspects from product creation to sales and logistics. Curated and grew social media presence through creative content and promotions, significantly increasing brand visibility and customer engagement.

Selected for a competitive fellowship to coach and mentor emerging digital marketers in a virtual environment, championing learner success through dynamic facilitation and 1:1 guidance. Facilitated interactive workshops for 100+ learners and mentored a cohort of 30+, utilizing Salesforce for performance tracking and support optimization.

Trained to earn Google Ads Search and Meta Certified Digital Marketing Associate certifications, contributing to a capstone project to create paid search ads for a business. Developed and defended original marketing strategies while collaborating cross-functionally in a remote environment.

Supervised operational controls in a hotel setting, managing cashing up procedures and coordinating reservations. Consulted customers to ensure smooth business operations and enhance guest satisfaction.

Managed logistics for a federal program, ensuring efficient and safe delivery of essential supplies by coordinating routes, schedules, and resources. Executed delivery routes based on software, adhering to safety guidelines, and proactively addressed logistical issues to ensure continuous service.

Crafted dynamic lesson plans tailored to unique learning styles, focusing on marketing, HR, and language proficiency, and conducted thorough evaluations to support student progress. Guided students with personalized support, employing engaging methods and real-world applications to enhance understanding and build confidence.

Organized conferences and workshops to enhance client engagement, utilizing SAP for effective planning and data management. Created impactful marketing materials using Microsoft Office and engaged with clients to deliver tailored solutions, strengthening relationships and improving service.

Managed communication processes for high-quality data collection, conducting telephone interviews with B2B and B2C customers using probing techniques. Coordinated with the team to streamline processes and maintained detailed interview protocols, ensuring precision and reliability in data collection.

Worked independently serving customers, providing wine consultation, and handling telephone inquiries and reservations. Assisted with accounting procedures and supported the planning and execution of events and promotions.

Managed reservations and cashing up procedures, working closely with the team to improve customer experience. Led the team to streamline the reservation process and collaborated cross-functionally to improve operational workflows, enhancing overall guest satisfaction.

Completed a Bachelor of Applied Science degree focusing on Business Administration and Management. Studied general business principles and practices.

Pursued a Bachelor of International Business Administration. Focused on global business principles and management practices.

Grade: Top 10% of class

Completed vocational training focused on becoming a Hotel Manageress. Gained practical skills and knowledge in hotel operations and management, graduating in the top 10% of the class.