Miguel Zarzar

Built the commercial foundation for a pre-launch B2B platform, including partnership case, pricing, value proposition, and pipeline. Led programs and content workstreams, and authored the Learn module MVP framework.

Expanded operations from 2 to 7 Latin American countries and grew regional revenue three years running. Managed the Sodimac key account, a $720K+ annual account, and led implementation of the Centah software platform across the region.

Led regional operations with 200+ staff across three countries and a $15M+ budget, integrating cloud, SaaS, contact center, voice, and data solutions. Grew the Peru business to $8M+ in annual sales, beating sales goals by 18% and profit goals by 23%.

Managed a team of 70+ professionals and grew the Peru business to $8M+ in annual sales, beating sales goals by 18% and profit goals by 23%. Introduced performance evaluations, new customer-care technologies, and workflow optimizations that reduced operating costs.

Managed commercial operations, focusing on key accounts and a segmented service model to drive growth and customer satisfaction. Reduced delinquency and operating expenses through process improvements.

Cut delinquency 18% and reduced operating expenses 14% by redesigning collections and indirect-cost processes. Focused on key accounts and a segmented service model to improve performance.

Achieved 108.4% of the 2007 annual sales budget and grew revenue 6% in a highly competitive market by adding value-added solutions and building relationships with multiple decision-makers. Raised sales productivity 9% and customer satisfaction 13% through key-account focus and on-site coaching.

Master of Business Administration (MBA) from Pontifical Catholic University of Peru.

Bachelor of Science in Electrical Engineering with a focus on Telecommunications from the University of Chile.

Bachelor of Science in Management from Adolfo Ibáñez University in Chile.

Associate Degree in Marketing from the University of Chile.