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Kyle Bitter

@kylebitter

Area Operations Manager at The TJX Companies who improved unload performance by 27% and applies AI to simplify operations.

United States

Message

At The TJX Companies, I lead five Operations Supervisors across Receiving, Lay-up, and Power Equipment, with responsibility for a $3.3M annual labor and operating budget. I improved unload performance by 27% and build shift production plans for a facility processing 140M–160M units annually.

At Macy's, I reduced store shrink by 87% year over year and increased apprehensions by 95% through investigations, data analysis, and loss-prevention actions. I also lead Workday roll-out and UKG Pro migration activities at The TJX Companies, and use Microsoft Copilot to improve reporting, analysis, and recurring operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Area Operations Manager

Current

The TJX Companies

Oct 2024 - Present (2 years)

Lead five Operations Supervisors and their teams across Receiving, Lay-up, and Power Equipment, with responsibility for functions representing approximately 35% of facility throughput and a $3.3M annual labor and operating budget. Improved unload performance by 27% and led Workday and UKG Pro migrations.

Operations Management KPI Analysis Workforce Planning Process Improvement Workday UKG Pro Microsoft Copilot AI Automation

Operations Supervisor

The TJX Companies

Aug 2022 - Oct 2024 (2 years 2 months)

Managed four departments - Central Flat, Receiving, Lay-up, and Store Ready - with responsibility for staffing, team performance, safety, quality, and daily execution. Increased receiving productivity by 21%.

Operations Management KPI Analysis Process Improvement Staffing Safety Quality Assurance

Stockroom Operations Supervisor

Kohl's

Oct 2021 - Aug 2022 (10 months)

Directed stockroom and omni-channel fulfillment teams to maintain accurate inventory flow and efficient order fulfillment. Supported top-20% national customer satisfaction performance.

Inventory Management Omni Channel Fulfillment Team Leadership Process Execution Customer Satisfaction

Operations & Asset Protection Manager

Macy's

May 2008 - Apr 2020 (11 years 11 months)

Led 2 managers with 4 supervisors and approximately 20 associates across Merchandising, Signing, Stockroom, Dock, and Asset Protection, achieving a top-5 national performance ranking. Reduced store shrink by 87% year over year and increased apprehensions by 95%.

P&L management Budgeting Loss Prevention Investigation Data Analysis Leadership Development Mentorship