Desmond Miller

Led enterprise technology and process improvement initiatives across Loss Prevention, Operations, HR, and Executive Leadership. Built governance, reporting, and change management processes to drive adoption of new tools and standardized onboarding/offboarding workflows.

Directed multi-unit retail operations with responsibility for sales performance, profitability, workforce development, customer experience, and operational execution. Delivered comparable sales growth of 3%–6% and increased district EBITDA by 8.6% through operational efficiencies, workforce optimization, and expense management.

Led high-volume retail operations with responsibility for sales, staffing, customer experience, inventory management, and financial performance. Developed leadership teams through coaching, training, and performance management.

Supported daily operations, workforce planning, and execution of key business initiatives for retail locations. Assisted in driving operational consistency and customer satisfaction metrics.

Conducted operational, compliance, and financial audits across a network of 200+ franchise locations. Identified performance gaps and compliance issues and presented findings and improvement recommendations to leadership and franchise owners.

Directed branch operations including sales, customer service, compliance, staffing, and financial performance. Improved operational execution through employee development, performance coaching, and process standardization while maintaining regulatory compliance.

Managed operational functions including staffing, scheduling, inventory control, financial reporting, and process execution. Partnered with store leadership to improve productivity and supported implementation of corporate initiatives and best practices.

Led all aspects of store operations, including talent management, financial performance, and customer experience. Built and developed leadership teams focused on performance, accountability, and succession planning while achieving operational and financial objectives.

Managed multiple retail locations with responsibility for sales, operations, staffing, compliance, and profitability. Led management teams to maintain operational excellence standards, developing future leaders through structured coaching, mentorship, and succession planning.

Managed a $3M flagship location while overseeing management teams for two additional stores. Recruited, trained, and onboarded management for three store locations and developed future Store Managers through leadership coaching and mentorship.

Working toward the Google Project Management Professional Certificate, with an expected completion in 2026.

Completed an advanced certification in monday.com work management.

Completed a core certification in monday.com work management.