Open to opportunities

Mickaylia Taylor

@mickayliataylor

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Dedicated sales and customer service professional with four years of experience.

United States

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What I'm looking for

I am looking for a challenging position that allows me to apply my skills and grow within a dynamic organization.

I am a highly organized and dedicated professional with four years of experience in sales and customer service. My journey has been marked by a commitment to excellence and a positive attitude, which I believe are essential in enhancing customer experiences and driving team success. I have honed my effective communication and active listening abilities, enabling me to contribute effectively to a collaborative work environment.

In my recent role as a Customer Service and Sales Representative at Hinduja Global Solutions, I mastered advanced sales techniques and consistently met and exceeded sales goals while enhancing customer satisfaction. My experience as a Customer Service Representative at BNY Mellon further solidified my expertise, where I specialized in retirement plans and provided exceptional service to clients. I am eager to grow within a dynamic organization and make a meaningful impact on its overall success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

BNY Mellon

Nov 2023 - Apr 2025 (1 year 5 months)

Specialized in retirement plans, including IRAs and Roth IRAs, offering expert guidance to clients. Committed to delivering exceptional service and support for various mutual fund products.

Retirement Planning Roth IRA Mutual Funds Customer Service

Customer Service and Sales Representative

Hinduja Global Solutions (HGS)

Sep 2021 - Oct 2023 (2 years 1 month)

Mastered advanced sales techniques and effective communication strategies. Consistently met and exceeded sales goals while enhancing customer satisfaction.

Sales Strategies Communication Strategy Customer Satisfaction Sales Management

Receptionist

Confidential Company

Dec 2020 - Jan 2021 (1 month)

Facilitated communication and order management between supervisors and staff. Contributed to food preparation, ensuring operational efficiency.

Communication Order Management Food Preparation

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Grade: Top of my class

Activities and societies: English A, Management, Foods and Nutrition, Entrepreneurship, Sociology, Communication Strategy, Foods, City and Guilds Maths Level 2

Graduated among the top of my class, with notable academic achievements. Achieved Grade 2 in English A, Management, and Foods and Nutrition. Completed Cape Subjects in Entrepreneurship, Sociology, Communication Strategy, and Foods, along with City and Guilds Maths Level 2.