Open to opportunities

Melissa Dang

@melissadang

Message

Driven telemarketer with a passion for sales and customer service.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales skills in a supportive team environment, with opportunities for growth and development.

I am a dedicated telemarketing and sales professional with over 8 years of experience in customer service and sales roles. My career has been marked by a consistent ability to exceed sales quotas and establish strong relationships with clients. I thrive in dynamic environments where I can leverage my persuasive communication skills and consultative approach to drive results.

Throughout my tenure as a Telemarketer Sales Representative, I have honed my skills in handling client inquiries, processing service requests, and managing account updates. My experience at Hinduja Global Solutions further solidified my commitment to providing exceptional customer experiences, where I utilized proactive customer service techniques to retain clients and enhance their perception of value in our services.

Experience

Work history, roles, and key accomplishments

Telemarketer Sales Representative

Farmer

Apr 2016 - May 2024 (8 years 1 month)

Provided timely and accurate feedback to client inquiries on existing policies with regards to policy amendments, billing, claims and upcoming renewals. Participated in the renewal cycle from start to finish; gathered updated account information, compiled submissions and secured renewal quotes. Handled service requests, processed necessary paperwork, and answered incoming calls.

Sales Customer Service Billing Marketing Negotiation Account Management Policy Updates Renewal Quotes Appointment Setting

Customer Service Representative

Hinduja Global Solutions

Jan 2015 - Apr 2016 (1 year 3 months)

Handled inbound calls for BSBC of California, managing authorizations and billing inquiries using proactive customer service and call control techniques. Focused on creating an exceptional customer experience through professional techniques, personalization, and adding value to calls. Responsible for retaining existing customers by enabling them to perceive value in the service.