Ebony Alston

With over a decade of experience in customer service, I have honed my skills in handling high volumes of inquiries and providing exceptional support to clients. My journey began as a Sales Representative at Universal Adcom, where I developed my sales acumen and communication skills. I then transitioned to various customer service roles, including positions at Hyatt Hotels and OSF HealthCare, where I consistently achieved high customer satisfaction metrics and resolved complex issues efficiently.

Throughout my career, I have demonstrated a commitment to excellence, averaging over 95% in daily performance metrics. My ability to document interactions meticulously and create cases for further assistance has been crucial in ensuring customer satisfaction. I thrive in remote work environments and am passionate about leveraging my analytical skills to contribute meaningfully to a team while pursuing professional growth.