Looking for a job

Michelli Silva

@michellisilva

Message

I implement SaaS solutions, AI agents, and scalable customer journeys.

Brazil

Message

What I'm looking for

I'm looking to build and implement scalable SaaS solutions, automation, and AI-agent experiences while partnering with customers and cross-functional teams to drive adoption, technical quality, and business value.

I'm managing automation projects with intelligent agents at Inspiria, bringing together requirements gathering, agile roadmaps, API integrations, metrics analysis, and journey mapping.

At Weni by VTEX, I deployed SaaS solutions using automation, AI agents, REST APIs, conversational flows, and prompt engineering. I also led technical onboarding, user training, and cross-functional work with Product, Engineering, Sales, and Customer Success.

I've supported customers from activation through adoption, including technical troubleshooting, training, and post-implementation monitoring. My work focuses on technical quality, CSAT, efficient tool use, and account expansion.

Experience

Work history, roles, and key accomplishments

Current

Solutions Analyst

Current

Inspiria

Apr 2026 - Present (5 months)

Managed automation projects with intelligent agents, requirements gathering, agile roadmap, and backlog prioritization. Integrated systems via APIs, analyzed metrics, and mapped journeys for data-driven decisions.

Automation AI Agents Requirements Gathering Agile Product Roadmap Backlog Prioritization API Integration Metrics Analysis Journey Mapping CSAT Customer Service Account Expansion

Solutions Customer Engineer

Weni by VTEX

Oct 2024 - Jan 2026 (1 year 3 months)

Deployed SaaS solutions with automation, AI Agents, REST API integration, conversational flows, and prompt engineering. Conducted technical onboarding, user training, and journey mapping in agile environments.

SaaS Automation AI Agents REST APIs Conversational Flow Prompt Engineering Technical Onboarding User Training Journey Mapping Agile Product Collaboration engineering collaboration Sales Collaboration Customer Success

Junior Implementation Success Manager I and II

Weni by VTEX

Aug 2022 - Oct 2024 (2 years 2 months)

Onboarded and activated clients on the SaaS platform, including training, expectation alignment, and technical support via APIs. Produced educational materials and reported insights for process improvement.

SaaS Onboarding Client Activation Training Technical Support APIs Educational Materials Reporting Customer Journey Adoption

Live Support Agent

MTCGAME

May 2021 - Aug 2022 (1 year 3 months)

Provided real-time customer support via chat and email in English for a global gift card platform. Troubleshot issues related to payments, digital deliveries, fraud, and transaction validation.