Marcos Resende
@marcosresende1
Lead Solution Engineer at Salesforce, partnering on customer adoption and designing Agentforce AI solutions.
BrazilWhat I'm looking for
At Salesforce, I partner with CSMs on success plans, adoption, renewals and expansion for enterprise customers. I design agentic AI solutions with Agentforce and Data Cloud, and connect platform usage to ROI through discovery and executive workshops.
I’ve been the primary Solution Engineer on 52 of 76 closed-won deals from 2024 to 2026, influencing approximately US$19.2M. Before Salesforce, I led a nine-person help desk team at Stilingue and automated area reporting with Zapier, saving four days of work per month.
Experience
Work history, roles, and key accomplishments
Partners with CSMs on success plans, adoption, renewals and expansion; runs discovery and executive workshops; designs agentic AI solutions with Agentforce and Data Cloud; orchestrates cross-functional expansions.
Primary SE on 17 of 30 closed-won deals between 2021 and 2023, influencing ~US$14.8M; led technical solution for a leading digital-native platform's ~US$4.1M deal; worked with delivery teams to drive adoption and ran ROI conversations.
Enterprise Pre-Sales Consultant
Stilingue
May 2019 - Sep 2021 (2 years 4 months)
Owned the presales cycle including discovery, executive demos, POCs, ROI models, and RFPs; achieved individual quota of 130%, 183%, 110%, and 101% across four quarters; ran internal enablement and brought market needs to Product and Development.
Help Desk Supervisor / Senior Analyst
Stilingue
Nov 2016 - Apr 2019 (2 years 5 months)
Led a 9-person support team, handling prioritization, ownership, and escalation of tickets across email and chat; trained customers and internal teams.
Education
Degrees, certifications, and relevant coursework
Universidade Federal de Ouro Preto
Master of Arts, Communication
Earned a Master of Arts and a Bachelor of Arts in Communication from Universidade Federal de Ouro Preto.
Universidade Federal de Ouro Preto
Bachelor of Arts, Communication
Earned a Bachelor of Arts in Communication from Universidade Federal de Ouro Preto.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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