APAyrton Pimenta
@ayrtonpimenta
Results-driven IT specialist with 10+ years of experience
BrazilWhat I'm looking for
I am a dedicated and results-driven IT specialist with over 10 years of experience in the industry. My career has been marked by a passion for learning and improving processes, with a strong focus on communication, quick thinking, and strategic planning.
Throughout my career, I have had the opportunity to work in various roles, including Senior Implementation Specialist, Web Product Implementation Analyst, and IS/IT Operations Specialist. These experiences have allowed me to develop a strong skill set in areas such as JavaScript, APIs, Microsoft Office, and project management.
I am a strong believer in the importance of teamwork and collaboration, and I have had the opportunity to work with teams from different areas of the company and regions around the world. I am fluent in English, Spanish, and Portuguese, which has enabled me to effectively communicate with clients and colleagues from diverse backgrounds.
Experience
Work history, roles, and key accomplishments
Senior Implementation Specialist
Zeev
Jan 2023 - Apr 2024 (1 year 3 months)
Responsible for monitoring new clients' learning processes and supporting them during product adoption. Improved implementation time from 150 to 70 days, enhancing team metrics and documentation.
Web Product Implementation Analyst
Cognizant
Jan 2022 - Dec 2022 (11 months)
Supported EMEA and LATAM regions by assisting Google customers with implementation tasks on various Google tools. Created and fixed JavaScript codes for customer websites.
IS/IT Operations Specialist
Stefanini
Aug 2021 - Jan 2022 (5 months)
Managed AMS Service Desk activities for Nestlé, ensuring SLAs/KPIs were met. Oversaw incident and change management processes and new project implementations.
Americas Service Desk Knowledge Lead
Stefanini
Jun 2020 - Aug 2021 (1 year 2 months)
Led the AMS Knowledge team, managing the knowledge base and presenting metrics. Conducted strategic meetings in multiple languages to improve knowledge usage.
Senior Service Desk Analyst
Stefanini
Jul 2019 - Jul 2020 (1 year)
Provided technical support and training for Service Desk analysts, focusing on ticket validation and knowledge base management.
Bilingual Service Desk Analyst
Stefanini
Mar 2019 - Jul 2019 (4 months)
Delivered Level I support for Nestlé employees in the Americas, ensuring quality service and efficient ticket escalation.
Bilingual Support Analyst
Docomo Intertouch
Sep 2017 - Oct 2017 (1 month)
Provided L1 and L2 support to hotel guests and IT departments, managing incidents and creating performance reports.
Education
Degrees, certifications, and relevant coursework
UDUdemy
Certification, Web Development
2023 - 2023
Completed multiple courses including JavaScript, Postman, Microsoft Flow/Power Automate, and Zapier, enhancing skills in web development and automation tools.
Classmaker
Certification, Citizen Development
2023 - 2023
Achieved certification as a Zeev Certified Citizen Developer, focusing on low-code development and process automation.
LinkedIn Learning
Certification, Agile Methodology
2021 - 2021
Completed a course on Agile Methodology, gaining insights into agile project management and development practices.
FUFaculdades Metropolitanas Unidas
Bachelor Degree, Computer Science
2010 - 2014
Completed a Bachelor Degree in Computer Science, focusing on software development, algorithms, and data structures. Developed strong analytical and problem-solving skills through various projects and coursework.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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