Open to opportunities

Arthur Saladino

@arthursaladino

Message

I build scalable SaaS onboarding, enablement, and adoption experiences for B2B customers.

Brazil

Message

What I'm looking for

I'm looking to build scalable customer experiences in a SaaS or high-growth technology company, with opportunities to lead onboarding, enablement, adoption, knowledge management, and AI-powered process improvements.

At Produttivo, I manage 15–50 B2B customers through onboarding, implementation, adoption, and long-term success, delivering around 40 product training sessions monthly and maintaining a 70% average adoption rate. I also lead business reviews, monitor customer-health metrics, identify expansion opportunities, and use AI tools to improve workflows and customer experience.

Previously at Spark, I trained 400+ SaaS users, built onboarding and knowledge-management processes, and reduced report delivery from up to 30 days to one day. My experience also includes bilingual onboarding, customer feedback collaboration with Product and Engineering, and resolving complex support issues in fintech at EBANX.

Experience

Work history, roles, and key accomplishments

Customer Success / Implementation Specialist

Produttivo

Managed a portfolio of 15–50 B2B customers throughout onboarding, implementation, adoption, and long-term success. Delivered approximately 40 onboarding and product training sessions per month and maintained an average 70% product adoption rate.

Customer Success Customer Onboarding Implementation Customer Adoption Customer Retention Churn Prevention NPS CSAT Upselling Cross Functional Collaboration Jira Zendesk Monday.Com SharePoint ChatGpt Gemini

Senior Customer Success Analyst

Spark

Trained 400+ users on SaaS platforms and designed onboarding, adoption, and knowledge management processes. Reduced customer report delivery time from up to 30 days to 1 day through process improvements.

Customer Success Customer Onboarding Customer Adoption Knowledge Management Process Improvement Generative AI Documentation Playbooks

Customer Experience Assistant

EBANX

Delivered customer support in a fast-paced fintech environment, resolving complex customer issues. Partnered with cross-functional teams to improve processes and customer experience.

Customer Support problem resolution Cross Functional Collaboration Process Improvement Customer Experience

Junior Customer Success Analyst

Spark

Managed a B2B customer portfolio and delivered onboarding in English and Portuguese. Monitored Health Score, NPS, and Churn Rate while driving a 60% average adoption rate.

Customer Success Customer Onboarding Customer Adoption Health Scores NPS Cross Functional Collaboration Product Feedback