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Matheus Alejandro

@matheusalejandro

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Customer Success Manager at Oracle, advancing Oracle Cloud HCM adoption and cutting demo preparation time by 50%.

Brazil

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At Oracle, I manage a strategic portfolio of enterprise customers in Latin America, advising executives on Oracle Cloud adoption, renewals, and expansion. I guide customers through risk mitigation, organizational strategy, and change management.

I led the HCM Innovation Center project, creating immersive experiences for strategic clients, and trained teams across Latin America on Fusion Data Intelligence. By standardizing and automating processes, I reduced technical demo preparation time by 50%.

Earlier at Oracle, I developed internal tools and systems with Java, Oracle Database, SQL, and PL/SQL. I also developed an Intelligent Virtual Assistant for condominiums using n8n, RAG, OpenAI, and API integration.

Experience

Work history, roles, and key accomplishments

Senior Principal Customer Success Manager

Oracle

May 2025 - Sep 2026 (1 year 4 months)

Acted as a trusted advisor to drive maximum adoption and value realization of Oracle Cloud solutions. Managed a strategic portfolio of customers, fostering high-value relationships with executive stakeholders to secure renewals and expansion opportunities.

SaaS Implementation and Governance Customer Success Methodology Risk Assessment and Mitigation Account Management and Renewals Strategic Roadmapping Fusion AI Agent Studio

HCM Solution Engineer

Oracle

Jan 2022 - May 2025 (3 years 4 months)

Supported the sales team in positioning Oracle Cloud HCM solutions, leading presentations, technical demonstrations, and RFP preparation. Led the HCM Innovation Center project and trained internal teams across Latin America on Fusion Data Intelligence.

Oracle Cloud HCM Oracle Fusion Data Intelligence Technical Demonstrations RFP Preparation Process Automation Cross functional Leadership

Innovation Solution Developer

Oracle

Dec 2019 - Jan 2022 (2 years 1 month)

Worked as a backend developer creating internal tools and systems to optimize processes, using Java, Oracle Database, SQL, and PL/SQL. Contributed to front-end projects and led strategic innovation projects.

Java Oracle Database SQL Pl SQL Oracle APEX HTML CSS JavaScript AngularJS

Solution Developer and Industry & Innovation Advisor

Oracle

May 2016 - Dec 2019 (3 years 7 months)

Developed solutions for internal sales and pre-sales processes using OracleDB, SQL, Java backend, and web front-end. Developed a material storage and sharing system for Latin America and prototyped customer journeys with AdobeXD.

Oracle DB SQL Java Frontend Adobe XD

Business Intelligence Sales Consultant and Solution Developer

Oracle

Nov 2013 - May 2016 (2 years 6 months)

Provided sales consultancy in Business Intelligence, working with Oracle BI Enterprise Edition, Fusion, Endeca, and BI Publisher. Handled function configuration, dataset creation, ETL mapping, and development of BI reports and interfaces.

Oracle BI Fusion Endeca BI Publisher ETL Report Development