Márcio Corrêa

Created the platform from scratch, including database and backend on Supabase, SaaS features, automations, and external integrations. Contributed to reaching over 15,000 users and implemented AI-driven content generation features.

Led technical automation and complex integrations using n8n, APIs, and webhooks. Managed SQL database migrations and validations, and used Google Cloud Platform services to support integration processes.

Implemented and maintained integrations between systems via REST APIs and webhooks. Created and maintained n8n workflows to orchestrate processes and reduce manual tasks.

Analyzed and detailed customer and internal needs, transforming demands into clear requirements for product evolution. Monitored the lifecycle of features from problem understanding to implementation alignment.

Gathered and documented functional requirements from customer requests and business needs. Analyzed system behaviors and detailed usage scenarios to support development and validation.

Executed functional tests to verify that features met requirements and business rules. Identified, logged, and communicated defects, and validated fixes through regression testing.

Managed customer relationships, understanding needs, guiding on features, and supporting solution adoption. Monitored requests and critical situations, articulating between customers and internal teams.

Monitored customer portfolio, identifying needs, usage difficulties, and opportunities to expand platform usage. Coordinated with internal teams to resolve issues and contribute to customer satisfaction and retention.

Monitored customer journey, supporting implementation, platform adaptation, and continuous feature usage. Provided guidance on resources and best practices, identifying usage difficulties and forwarding demands.

Provided initial technical support to users, investigating issues and offering guidance on system usage. Registered, analyzed, and forwarded incidents to responsible teams.

Provided technical support in public administration systems, assisting users and contributing to proper solution usage. Analyzed requests and occurrences, guiding users and coordinating with responsible teams.

Provided on-site and remote technical support to clients, solving computer issues. Performed maintenance and diagnostics on computers and notebooks, and created promotional materials using CorelDRAW and Photoshop.

Managed IT routines for the network, including system updates, technical support, and meeting unit needs. Planned and executed system installations in new pharmacies, and created and administered the website and purchasing system.

Supported administrative routines in municipal public administration, contributing to organization and workflow. Executed administrative tasks and supported document and information flow according to internal procedures.

Pós-graduação em Desenvolvimento Full Stack e Cloud Computing, iniciada em janeiro de 2025.

Pós-graduação em Business Intelligence, concluída em abril de 2025.

Pós-graduação em Gestão Eletrônica de Documentos nas Organizações Públicas e Privadas, concluída em abril de 2025.

Tecnólogo em Gestão da Tecnologia da Informação, concluído em 2012.

Técnico em Informática, concluído em 2011.