I am seeking an organization with growth opportunities, a customer success culture, and clear objectives.
ALLooking for a job
Amanda Loren Leite
@amandalorenleite
I'm a Process Consultant | System Implementer on a SaaS Company
BrazilWhat I'm looking for
I have developed strong skills in managing teams, troubleshooting complex issues, and implementing effective solutions to improve system performance.
I believe that my strong analytical and problem-solving skills, as well as my cultural awareness and empathy, will make me a valuable asset to any team looking for a dedicated customer success/service person
Experience
Work history, roles, and key accomplishments
TGCurrent
Coordinating a high-performing team in customer service
Creating technical trainings for clients and internal teams
Analyzing support metrics to drive continuous process improvement
TGProviding system support to customers, educating them on usage and best practices
Identifying system bugs and areas for improvement to communicate to development
Creating system documentation such as user guides and manuals.
TGMonitoring the adaptation and implementation of the system with customers through regular contacts
Analyzing performance indicators and satisfaction metrics (churn, NPS, LTV, CES, CSAT, among others)
Acting as a bridge between customer expectations and product reality, bringing alignment to both sides.
Education
Degrees, certifications, and relevant coursework
Amanda Loren hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
32k-35k USD
Social media
Job categories
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