I am looking for a 100% remote, full-time or contract role in customer support or operations. I excel at resolving customer inquiries and streamlining administrative processes for international teams. Fully equipped to work remotely from Brazil in US/EU time zones.
Looking for a job
Amanda Loren Leite
@amandalorenleite
I'm a Process Consultant | System Implementer on a SaaS Company
BrazilWhat I'm looking for
I have developed strong skills in managing teams, troubleshooting complex issues, and implementing effective solutions to improve system performance.
I believe that my strong analytical and problem-solving skills, as well as my cultural awareness and empathy, will make me a valuable asset to any team looking for a dedicated customer success/service person
Experience
Work history, roles, and key accomplishments
DI
Current
Bilingual Educator
Discípulo Idiomas
Oct 2025 - Present (1 year)
Delivered multidisciplinary education using CLIL methodology, conducting instruction entirely in English.
Developed exceptional communication, active listening, and instructional skills required for clear customer education and technical documentation.
Led support team initiatives and consulted on client onboarding operations for SaaS solutions. Maintained SLA at 98% and CSAT score at 4.8/5 across high-volume ticketing environments.
Structured support workflows, created templates, and built internal knowledge bases.
Conducted product onboarding and technical training for 100% of new hires and key enterprise clients.
Handled first-line and complex escalated customer inquiries via chat, email, and ticketing systems.
Mapped support processes (Bizagi), analyzed service metrics (Power BI), and performed basic API roubleshooting (Postman).
Monitoring the adaptation and implementation of the system with customers through regular contacts
Analyzing performance indicators and satisfaction metrics (churn, NPS, LTV, CES, CSAT, among others)
Acting as a bridge between customer expectations and product reality, bringing alignment to both sides.
SA
Administrative Support Analyst
Schulze Advogados Associados
Jun 2019 - Jun 2021 (2 years)
Managed legal documentation, court filings, and digital records under strict SLA compliance and high
attention to detail.
Streamlined routine administrative workflows to boost overall operational efficiency.
Education
Degrees, certifications, and relevant coursework
US
Universidade Cruzeiro do Sul
Bachelor’s Degree, Portuguese and English Language and Literature
2022 - 2025
IC
Instituto Federal Catarinense
Associate Degree / Technical Diploma, Information Technology
2016 - 2018
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
32k-40k USD
Social media
Job categories
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