Looking for a job

Emanuel Rios

@emanuelrios

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I lead global technical integration and support teams, improving SLA, QA, and CSAT outcomes.

Brazil

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What I'm looking for

I'm looking to lead global technical support or integration teams, improve service delivery through data and automation, and partner with Product, Sales, and Operations to build scalable client solutions.

Team leader and AI engineer with 5+ years leading post-sales client engagements, translating complex enterprise requirements into scalable technical architecture and integration design. Skilled in discovery, requirements engineering, and stakeholder alignment, with hands-on technical fluency in APIs, webhooks, CRM systems, and AI-driven workflow automation (n8n, OpenAI, Claude Code). Currently lead a global technical integration & support team, serving as the trusted technical adviser between clients and internal delivery teams from contract signature through go-live. Comfortable navigating complex organizational dynamics, communicating technical decisions to both engineering and executive stakeholders, and driving outcome-focused delivery across multicultural, multi-timezone environments.

Experience

Work history, roles, and key accomplishments

Current

Team Leader – Global Technical Client Integration & Support

Current

Awin Global

May 2025 - Present (1 year 4 months)

Lead and coach a global team across technical integrations and support, driving data-backed improvements and AI-driven workflow automation. Serve as escalation point for client-sensitive cases while owning SLA, QA, and CSAT outcomes.

Team Leadership SLA Management QA CSAT AI driven workflows Process Optimization Cross Functional Collaboration Escalation Management

Senior Global Integration Analyst

Awin Global

Jun 2024 - May 2025 (11 months)

Executed technical integrations for new clients using GTM, Shopify, and Magento, managing the full activation cycle in Salesforce. Provided multilingual technical support and performed technical sign-off through functional and technical validation.

GTM Shopify Magento Salesforce Technical Integration Requirements Analysis Data Validation Multilingual Support

Full-Stack Developer & Technology Solutions Specialist

Eversuite LLC

Apr 2023 - Sep 2024 (1 year 5 months)

Developed dynamic websites using HTML, CSS, and JavaScript, and configured APIs to optimize performance. Designed automations with n8n, Zapier, and Make, and built AI solutions using OpenAI and Vapi AI.

HTML CSS JavaScript API Configuration N8n Zapier Make OpenAI Vapi.Ai Automation AI Solutions

International Customer Experience B2B/B2C

Hotmart

Feb 2021 - Apr 2023 (2 years 2 months)

Delivered technical and customer support to buyers and producers on a global digital platform, resolving functionality issues and escalations. Provided multilingual support in Spanish, English, and Portuguese.

Customer Support Technical Troubleshooting Escalation Management Multilingual Support Platform Knowledge