Open to opportunities

Michelle La Puos

@michellelapuos

Customer service and reception professional with 5+ years in hospitality—handling calls, email, live chat, and scheduling.

Philippines

Message

What I'm looking for

I’m looking for a Receptionist / Customer Service role where I can handle phone, email, and live chat, manage appointment scheduling and calendars, and support front-desk operations with accurate CRM records and smooth coordination.

I’m a customer service and administrative support professional with over 5 years of experience in hospitality and client-facing roles. I handle phone calls, emails, and live chat while maintaining a professional demeanor and delivering exceptional service remotely.

I also manage appointment scheduling and calendar coordination, support front-desk operations, and maintain CRM record management with accuracy and confidentiality. In hospitality settings, I’ve used OPERA PMS to manage guest records and coordinated with internal teams to resolve customer issues, while staying calm in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Food and Beverage Specialist

Sheraton Hotel

Mar 2024 - Feb 2026 (1 year 11 months)

Delivered high-quality customer service to international guests, coordinating with internal teams to resolve concerns and keep executive lounge operations running smoothly. Managed guest records in OPERA PMS and communicated professionally across departments via phone and email.

Customer Service Opera PMS Phone Support Email Support Live Chat Support Guest Management Appointment Scheduling

Follow-up Clerk / Receptionist

Kabayan Travel and Tourism

Apr 2021 - Jun 2023 (2 years 2 months)

Answered high-volume calls, emails, and live chat inquiries while scheduling appointments and confirming bookings. Maintained client records in CRM systems and provided administrative support including data entry, document processing, and coordination tasks.

Phone Support Email Support Live Chat Support Appointment Scheduling CRM Systems Google Workspace Microsoft Office Calendar Management Data Entry Administrative Coordination

Education

Degrees, certifications, and relevant coursework

University of San Carlos

Bachelor of Science, Hotel and Restaurant Management

2014 - 2018

Earned a Bachelor of Science in Hotel and Restaurant Management from the University of San Carlos in Cebu. Studied hospitality and restaurant management fundamentals from 2014 to 2018.